Service Support Representative - Jaguar Land Rover Dallas - Snell Motor Company

Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973.

Snell Motor Company is seeking a Guest Service team member with customer service experience to share their passion for the industry with our internal and external clients. This role is responsible for Is focused on the process of understanding and meeting customer needs.

Requirements

Requirements:

• Entails knowledge of service operations from vehicle service reception to client vehicle re-unite.
• Awareness of dealership operations through the entire retail facility thoroughly, department to department
• Involves continually learning and improving customer service skills and interactions.
• Requires maintaining strong interdepartmental relationships.
• Involves being cross trained to various departments as fill-in help as needed.
• Ability to convey the proper paperwork, ie, internals, warranty, to the appropriate departments for completion.
• Requires filing, scanning and administrative office duties.
• Balancing the cash drawer
• Creating invoices and cashiering the invoices
• Responsible for processing and maintaining the extended warranty schedule.

Benefits

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid holidays & paid time off
• Vision insurance
• Earn vacation hours after 90 days