Service and Support Coordinator - Illuminated Integration LLC

Are you customer service minded and have AV experience? If so, Illuminated Integration in Middletown, PA is looking for a dedicated individual like you to join our team part as a full-time Service and Support Coordinator.

We take care of our scheduling team with great pay and benefits! When you join our team as a Service and Support Coordinator, your annual salary is between $65,000 and $75,000. Our AV company also provides excellent benefits such as:

• 50% paid health benefits
• Vision and dental insurance
• A 401(k) with a match (after 6 months)
• Paid vacation

Don't hesitate - seize the opportunity and apply now for a rewarding coordinating career!

WHO WE ARE

At Illuminated Integration, we offer complete turnkey solutions for our clients' audio, video, lighting, and rigging design needs. We believe that technology systems should be designed with a unified user experience in mind, and we support every phase of a project, from the initial design to post-installation support. Our services are perfect for industries such as museums, amusement parks, performance venues, and beyond. Employees love our ample growth opportunities, collaborative environment, and accessible leadership. Join us and come work with good people who share your passions and interests!

WHAT IT'S LIKE TO BE OUR SERVICE AND SUPPORT COORDINATOR

As a Service and Support Coordinator, your day begins with reviewing and prioritizing incoming service requests. You act as the central point of contact for customers, addressing inquiries and resolving issues professionally and efficiently. Coordinating schedules for service technicians ensure customer needs are met promptly and effectively. Throughout the day, you maintain accurate and detailed records of service requests, including customer information, services provided, and any necessary follow-up actions. Your scheduling role is pivotal in ensuring seamless communication and operational efficiency, delivering exceptional support to customers and the team.

This full-time coordinating position typically works 8 am - 5 pm, Monday through Friday.

THE TYPE OF SERVICE AND SUPPORT COORDINATOR WE'RE LOOKING FOR

• 2+ years of resume-verified experience working in service/support or installation/integration in the A/V and lighting and rigging industries
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• 5+ years of working as a service and support coordinator or manager (preferred)

So, what do you think? If you can meet these requirements and perform this scheduling job as described above, we would be happy to have you as part of our team! Apply now using our 3-minute initial application.