Service Support Analyst - My3Tech
Charlotte, NC
About the Job
We are seeking a dedicated "Service Support Analyst" to join our team.
Job: Service Support Analyst- Junior (740561)
Location : 3205 Freedom Dr, Charlotte, NC 28208
Duration: Long term Contract
- The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software(O365 & Windows Operating systems) and hardware issues(tablets, desktop, and laptop).
- The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.
- Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
- Perform First Contact Resolution (FCR)
- Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
- Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
- Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
- Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
- Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops
- Required
- 2 Years
- Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
- Required
- 2 Years
- Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
- Required
- 2 Years
- Previous experience providing IT support by phone/email
- Required
- 2 Years
What we are:
My3Tech is an IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. A trusted long-term service provider for various state governments across both the software product development and IT Staff Augmentation. Certified Minority Business Enterprise (MBE) with over 13 years of experience. We are CMMI Level 3 Certified for both IT Development and IT Services, ISO 27001:2022 certified for Information Security Management, and ISO 9001:2015 certified for Quality Management Systems.
Source : My3Tech