Service Supervisor - Multifamily - Hines

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Service Supervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:

• Manage the completion of all work orders generated from resident requests
• Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
• Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
• Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
• Implement and oversee inventory control
• Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
• Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
• Prepare and manage the maintenance and capital expense budget for the property
• Participate in regional and firm-wide initiatives and assignments
• Participate in staff’s evaluation process as needed and determined by Supervisor
• Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
• Comply with all policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
• Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets
• Provide staff with correct equipment, tools, and training as appropriate to the property
• Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
• Adjust and operate the fire alarm and life safety systems
• Monitor and manage building energy use and maintain energy management programs
• Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
• Ability to troubleshoot standard operations and repair problems with limited supervision
• Successful completion of all required training programs within required timeframes
• Able to analyze mathematical data related to financial and operational decisions
• When applicable, *obtain required city and/or government licenses or permits, i.e.:
  • The EPA CFC Universal Certification Technician certificate
  • Pool & Spa Operator
    • *  If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.

Minimum Requirements include: 

• Two or more years of property maintenance management or leadership experience in a related industry

• Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances

• Appropriate EPA Certifications for refrigerant recycling

• Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations

• Proven ability to train and direct others

• Driver’s license to operate machinery in property

• Excellent written, verbal and customer service skills

• Use olfactory, auditory, and visual senses

• Lift 25 lbs. or more

• Climb up and down stairs and ladders

• Access remote work areas and confined spaces (i.e., crawl spaces, roofs)

• Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)

• Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays

• Work overtime as business needs deem appropriate

• Ability to work an on-call schedule

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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