Service Supervisor - Milton CAT

Milton CAT is seeking an experienced Field Service Supervisor to work in our Service Shop in Brewer, ME. Service Supervisors direct and controls the service shop to ensure an efficient, safe, and profitable operation. They work to support corporate objectives by maintaining the highest quality of service to the customer within our Earthmoving and Power Systems industries. These positions will manage the daily workflow, manage the performance of technicians, and manage the customer's repair/maintenance job to meet their expectations.

Why Milton CAT?

Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths.  Whether you’re looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you.  We offer customizable, employee-focused benefits that include: 

• Paid Time Off + 8 company paid holidays
• Health, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Safety and Wellness Program

• Schedule and assign work to shop and Service Technicians.
• Track progress and check work status of technicians to ensure the timely servicing of customer equipment.
• Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.
• Assist technicians on complex diagnostic and repair issues.
• Open, update, and invoice work orders.
• Advise customers on repairs, define the scope of work, and ensure expectations are met.
• Analyze customer problems and prepare reports and problem logs.
• Review and submit time card entries.
• Maintain customer files.
• Communicate with the credit department to ensure financial needs are met.
• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Enforce safety policies and see that proper safety practices are followed at all times.
• Perform safety audits.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required. 

• 3-5 years’ experience within the earthmoving or heavy equipment industry.
• 2 years experience in a supervisory or management position.
• Experience with CAT or similar competitive equipment.
• Ability to effectively lead, influence and communicate with others both internally and externally.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Strong written and verbal communication skills.
• Able to perform duties with a sense of urgency, exceeding customer expectations. 
• Excellent organizational skills.
• Ability to work in a dynamic fast paced environment.

Minimum Educational Requirements

• Associates degree in Diesel Technology and/or business studies preferred but not required.  Equivalent education and relevant work experience may be considered in lieu of an Associates degree.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties. 

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.