Service Scheduler - ADV - US Tech Solutions, Inc.
Plymouth Meeting, PA 19462-1547
About the Job
Description:
This position is for a Commercial HVAC Field Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, warranty documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks.
Key Responsibilities:
Schedule and dispatch technician daily work orders for repairs while ensuring scope of
work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician assigned routes to align with job
requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician
schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Will support the accounts receivable team with reconciliation of past due invoices.
• Reconciling technician expenses with work orders after project completion
Required Qualifications:
• High School diploma or GED
• Must have a valid Driver’s License
• 2+ years customer service experience
• 1 year of experience scheduling workforce
• 6+ months experience supporting customers via telephone and email
Preferred Qualifications:
• Experience in the HVAC industry
• Experience with scheduling field service technicians
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience with SAP
• Experience with Salesforce or similar CRM
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This position is for a Commercial HVAC Field Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, warranty documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks.
Key Responsibilities:
Schedule and dispatch technician daily work orders for repairs while ensuring scope of
work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician assigned routes to align with job
requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician
schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Will support the accounts receivable team with reconciliation of past due invoices.
• Reconciling technician expenses with work orders after project completion
Required Qualifications:
• High School diploma or GED
• Must have a valid Driver’s License
• 2+ years customer service experience
• 1 year of experience scheduling workforce
• 6+ months experience supporting customers via telephone and email
Preferred Qualifications:
• Experience in the HVAC industry
• Experience with scheduling field service technicians
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience with SAP
• Experience with Salesforce or similar CRM
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Source : US Tech Solutions, Inc.