Service Representative - Insurance Services, H&B - US Tech Solutions, Inc.
Phoenix, AZ 85053
About the Job
General Purpose:
- Under a significant level of guidance and direction, provides customer service for one or more products.
- Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with company's policies and procedures.
- Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
- Delivers quality service to clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more products
- Performs data input, maintaining strong prioritization and organization
- Documents all client interactions
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
- Consideration may be given to a candidate with a degree in lieu of experience
- Bachelor's Degree Preferred
Source : US Tech Solutions, Inc.