Service Receptionist - Crowley Car Company

North County Kia is seeking a Service Receptionist to increase our customer satisfaction and drive service performance! (Service Department experience preferred but not mandatory).

What are the day-to-day responsibilities?

• Appointment setting for Service Department and Service Advisors
• Daily appointment confirmation
• Maintaining and increasing current customer base
• Mastering all training materials provided by Service Manager and /or Dealership, including scripts
• Following scripts and guidelines on all inbound and outbound calls
• Ensuring that all calls presented are answered promptly and professionally
• Using the various power tracks at the appropriate stages of all service calls
• Ability to work well under pressure
• Acquiring a complete knowledge of product information related to the makes and models of the Dealership
• Developing proficiency with all features of the CRM software
• Ensuring that all information entered into CRM software is consistent and accurate, 100% logging of all contact made with customer
• Maintaining a current knowledge of all service advertising and promotions and inventory
• Maintaining a current knowledge of schedules of service staff and management
• Developing a thorough understanding of the Service Department and Dealership policies and procedures and demonstrating adherence to them
• Consistently maintaining daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance
• Ensuring that all outbound calls such as (not limited to) No Show, Confirmations, customer follow up and task list calls are made in a timely and effective manner
• Maintaining the essential communication link between the client and Dealership

What are the requirements for this job?

• Excellent communication skills in person, on the phone, and in writing.
• Ability to interact with customers with efficiency and courtesy.
• Knowledge of appropriate telephone etiquette.
• Ability to listen and answer customer questions on the phone and in person.
• Ability to properly document customer concerns.
• Ability to work with and quickly resolve customer complaints.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Computer knowledge required.

North County Kia offers a full comprehensive benefit package including Medical and Dental Insurance, Life Insurance, a 401K plan, Flexible Spending Accounts, advancement opportunities and much more!

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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