Service Receptionist / Coordinator - Rick Hill Imports - Kingsport, TN

Mercedes-Benz of Kingsport Service Receptionist / Coordinator

Job Overview: We are seeking a dynamic and customer-focused individual to join our team as a Service Receptionist/Coordinator in our Mercedes-Benz service center. The ideal candidate will be responsible for managing front-line interactions, handling phone calls, scheduling appointments, and providing exceptional customer service to clients visiting our service department. This role plays a crucial part in ensuring a seamless and positive experience for our valued customers.

Responsibilities:

1. Phone Management: Answering incoming calls, addressing customer inquiries, and providing information about services offered.

2. Appointment Scheduling: Efficiently scheduling service appointments based on customer needs and availability.

3. Client Assistance: Assisting clients with service-related questions, providing updates on their vehicles, and ensuring overall customer satisfaction.

4. Supporting Service Advisors: Collaborating with service advisors to facilitate smooth communication and coordination between customers and the service department.

5. Customer Greeting: Warmly welcoming customers to the service center, ensuring a friendly and professional atmosphere.

6. Administrative Tasks: Performing various administrative duties, including data entry, filing, and maintaining accurate customer records.

7. Team Collaboration: Working closely with the service team to ensure effective communication and a seamless customer service experience.

Qualifications:

• Previous experience in a customer service role preferred.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficient in using basic office software, computers and phone systems.
• Customer-centric mindset and a commitment to delivering exceptional service.
• Ability to work Monday to Friday and have a valid driver's license.
• All potential employees subject to pre-employment testing including a background check and drug screen.

What We Offer:

• Competitive compensation and benefits package (Medical, PTO, 401k)
• Training and development opportunities to advance your career
• A supportive, flexible and family-oriented work environment
• Employee discounts on BMW, Porsche and Mercedes-Benz products and services

If you have a passion for customer service and enjoy working in a fast-paced automotive environment, we invite you to apply for the Service Receptionist/Coordinator position. Join our team and contribute to creating outstanding experiences for our Mercedes-Benz customers.

Rick Hill Imports welcomes applications from candidates of all backgrounds and experience. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.