Service & Parts Manager- Holman Lincoln - Holman Enterprises, Inc.

Holman Ford Lincoln is looking for a Service & Parts Manager to join The Holman Automotive Family!

The Service and Parts Manager is responsible for the performance of our service and parts business, while creating an inviting atmosphere for our customers and employees. In this role, the Service and Parts Manager will plan, train, lead, and monitor the performance of service staff. You will work hand in hand with the General Manager to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.

As a Service and Parts Manager you will be responsible for the following:

• Set a clear vision and goals for the Service & Parts Department to achieve targeted performance
• Coach, develop, engage and motivate the team to achieve key goals and performance expectations
• Attract, develop and retain the very best talent for the Service & Parts Department
• Creating an exceptional customer experience to drive customer loyalty
• Analyze the business to determine shortfalls and develop action plans to improve performance
• Drive the business through a high-level of involvement in the day-to-day operations
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Follow up with customers to obtain feedback and ensure they are satisfied with received service

What you need to be successful:

• 3 to 4 years of experience running an automotive service or parts department is required
• People oriented, earn customers and employees loyalty with a positive and energetic personality
• Ability to build strong teams and lead by example
• Desire to recruit, coach, train and mentor service staff to exceed their goals
• Self-motivated, enthusiastic presence in a team environment
• Strong written and verbal communications skills