Service Operations Manager - Big League Talent Connection

Job Title: Service Operations Manager

Company: Confidential Mechanical Contractor

Location: Atlanta, GA

Company Overview: Company has grown into a reputable commercial and industrial mechanical contractor with a collaborative culture. With a workforce of 60+ employees, we specialize in various services including Service, Retrofit, and Controls. We have a steady stream of projects in the pipeline, with ambitious growth goals for the coming years.

Position Overview: We are seeking a dedicated and detail-oriented Service Operations Manager to lead our service division in the Atlanta market. The ideal candidate will play a pivotal role in optimizing day-to-day operations, enhancing service delivery processes, and fostering a culture of collaboration and accountability.

Key Responsibilities:

• Oversee day-to-day service operations, including scheduling, dispatching, and resource allocation.
• Mentor and manage service technicians to ensure high-quality work and exceptional customer satisfaction.
• Collaborate with other departments to optimize processes and improve overall service delivery.
• Develop and implement strategies to enhance productivity and profitability.
• Monitor key performance indicators and implement corrective actions as needed.

Qualifications:

• 2-5 years of experience in a service operations or related role within the mechanical contracting industry.
• Strong attention to detail and accountability for job processes.
• Excellent communication and collaboration skills.
• Experience with ERP systems and proficiency in Microsoft Office suite.
• Ability to lead and motivate a team towards operational excellence.

Benefits:

• Competitive salary range of $80,000 - $90,000 annually, plus up to $20,000 in bonuses.
• Quarterly and year-end performance bonuses based on departmental performance.
• 401(k) with matching contributions.
• 15 paid days off, 6 holidays, and flexible scheduling for appointments.
• Possible remote flexibility after one year of proven capability.

Next Steps: If you are a proactive and detail-oriented individual with a passion for operational excellence, we encourage you to apply for this exciting opportunity. The interview process will consist of a phone interview with the Recruiter, followed by an in-person interview with the decision makers at their office located in the Atlanta metro area.

Application Deadline: ASAP