Service Operations Manager - Insight Global

Company Overview:

Our client provides turnkey mechanical systems, preventative maintenance, service, piping, controls and construction services to commercial building owners and property management companies. Offering more than HVAC services, they have the professional expertise to assist in the design and installation of sophisticated mechanical systems for office buildings, manufacturing facilities, and in commercial and industrial applications. Total services offered are as follows: Construction, Pre-Construction, Building Upgrades, Fabrication, Sheet Metal, Plumbing and Piping, Maintenance, and Control Systems.

Job Overview:

Our client is looking for a Service Operations Manager to manage the service office staff and oversee the day-to-day operational aspects of the service department. As the Service Operations Manager, you and your staff strive to maintain the highest customer satisfaction and employee engagement levels. Your ability to motivate your staff is essential as you set individual goals and KPIs. You monitor staff performance and ensure that daily revenue goals are met. You show our employees that their individual contributions are vital to our overall success, by conducting team meetings and one-on-ones.

Must Haves:

• 6+ years HVAC/Mechanical/Controls career progression including leadership experience
• 6+ years of experience with commercial or industrial systems
• Track record of leading a commercial service group in cost efficient productivity, safety and customer impact including field supervision responsibilities
• Field level understanding of installation and service methods (Previous experience in a technical role is ideal)

Plusses:

• Building Owners and Managers Association (BOMA) Certification is a plus

Other duties and responsibilities:

• Reviews service agreements for proper scheduling, manpower assignment and profitability. Works with Service Managers to plan as needed to maintain minimum profit margin
• Maintains delivery standards consistent with profitable service growth through efficient execution of work sold.
• Ensures that all customer account information required to support call management activities and scheduling are kept up to date in internal service operations management system
• Ensures branch leadership understands the of administration operations, targets and margin expectations.
• Receives, coordinates and communicates position specific process updates/changes from Corporate to the Branch Managers, Service Mangers and Service Foreman.
• Provide ongoing functional training, coaching and mentoring for new Account Managers, Branch Managers and Foreman in the Main office and Local branch.
• Resolve conflict without reacting inappropriately
• Flexible in dealing with different people/situations
• Clear and concise communications with department Managers, employees and customers
• Manage customer records and files

Salary: $150,000-200,000 (including bonuses)