Service Operations Lead - Long Beach (US) - Camco Technologies

You ensure the correct execution of service contracts in a 24/7 international environment.

You support the monthly service meetings with customers.

You support the Service Desk engineers and technicians in the US and Australia as regards follow-up of incidents, follow-up of interventions and general administration and reporting.

• Service Desk Engineers La: 5 people

• Service Desk Engineers Australia: 3 people

You contribute to the optimisation of the Service Organisation.

Using the reports and analyses, you assess the quality level of our services every month and monitor the KPIs.

You work task-oriented: making lists, executing and following up.

You are flexible and available to follow up and support escalations outside normal business hours.

You report to the Service Director and work closely with the Service Operation Lead in Belgium.

Preferably you enjoyed higher education

You have min. 3 years of relevant management work experience in an operational environment

You have a general interest in ICT, technology and engineering

You express yourself fluently in English any other languages are seen as a plus

You have a natural helicopter view, a calculated and reasoned approach and you set priorities automatically

You therefore have strong analytical skills

Besides the analytical skills you have a hands-on mentality

You are a fluent communicator (at various levels) who works result-oriented

The following terms suit you: involved, enterprising, independent but also a team player, autonomous, solution-oriented, result-oriented, persevering, customer-oriented, communicative

A challenging job in an international high-tech and steadily growing company (200+ employees)

You will be located in Long Beach, California

Permanent contract with competitive salary package in function of experience

Car allowance

2 weeks paid vacations

5 sick days

Shift bonus

Mobile subscription

Medical benefits/insurance

401k plan

Hybrid working as a remote support and field technician

You will receive a specific training and continue your learning continuously through your colleagues

Overtime will not be performed