Service Now Developer - Rose International

***Only qualified ServiceNow Developer candidates located near the West Jordan, UT area to be considered due to the position requiring an onsite presence***

Education:
• Academic qualifications in the computer science field

Required Knowledge/Skills/Abilities/Experience:
• Minimum 3 years work experience as a ServiceNow Platform Developer
• Must have experience performing ServiceNow Platform development within a software development life cycle methodology (SDLC) such as SAFe Agile, and/or project management models
• Direct work experience employed as a programmer developing and maintaining computer software applications and programs using the ServiceNow Low Code / Pro Code Platform development tool(s)
• Direct participation as a principle developer on projects building or maintaining mission-critical applications for a medium to large size private or public organizations (i.e 1,000 or more employees)
• Training and experience with development methods and approaches to application security, specifically with low code / pro code platforms
• Principles, theories, and practices of computer science
• Concepts of computer hardware operation and application development
• Concepts of computer screens, pages, features, functions and coding concepts
• Computer relational and other databases and database analysis software
• Learn and use automated software applications
• Understand project definitions, scope, objectives, business work flow processes and diagrams, application and database requirements, business functional specifications, design and technical specifications, business and technical standards documents, test case scenarios and other analysis and design tasks and reports
• Use logic to analyze or identify underlying principles, reasons, or facts associated with information or data to draw conclusions
• Find and collect information from data sources
• Use computer software programs to store data, retrieve stored data, analyze retrieved data, and arrange results in a presentable format
• Review and analyze data, summarize report findings, interpret results and make recommendations
• Identify problems or potential problem areas and recommend solutions
• Evaluate information against a set of standards
• Gather and document business requirements
• Define and document standards for use and operation of software
• Convert standards, user specifications and requirements into design plans
• Develop test cases to evaluate the success of both software upgrades and modifications
• Test applications using standard methodologies and techniques
• Validate applications for requirements, quality, responsiveness, performance, accessibility, data integrity, functionality, user acceptance
• Ensure products comply with regulations, policies, procedures, operational practices
• Prepare software documentation for future reference and maintenance needs
• Anticipate the impact that new or modified software will have on existing standards and systems
• Plan, organize, prioritize workload in order to accomplish tasks and meet
• Deal with people in a manner which shows sensitivity, tact, and professionalism
• Work effectively with a work group or team to complete tasks
• Build Team spirit and cohesiveness
• Organize, chair, facilitate and document meetings with users and technical staff
• Prepare and present technical training and mentoring to other staff
• Communicate information and ideas clearly, and concisely, orally; and understand information presented orally
• Communicate information and ideas clearly, and concisely, in writing; and read and understand information presented in writing
• Help customers identify better ways to utilize a system’s capabilities

ServiceNow Developer Job Description:
This new ServiceNow Low/Pro Code Platform Software Application Developer works alone, or on a designated team, producing mission-critical and/or ancillary software applications. The development workflow is using the latest industry leading SAFe Agile development methodology.

This is a new position being created to lay the foundation for the adoption and use of the ServiceNow Low Code Now Platform for developing applications. This contract SN Developer, serving as an augmented resource, will be a key contributor in four areas:
A. Establishing the SN platform development technical environment and procedures
B. Integrating and following the enterprise level SN Platform Governance structure with the unit’s Software Development Methodology (SDM)
C. Perform SN Platform Low/Pro coding work itself for approved development projects
D. Provide mentoring, as assigned, with in-house development staff on the new platform

Primary Duties:
• Participate in planning sessions to coordinate on development requirements
• Participate in other meetings to address and report on development activities
• Assess specifications and provide time estimates to complete assignments
• Follow the Software Development Methodology (SDM) processes and detailed requirements
• Use development tracking software to collaborate and document development assignments
• Address and enforce screen and other standards in development work
• Fulfill the Developer duties on assigned product epics/features/stories
• Assist other Developers as needed to help meet Team goals and deadlines
• Provide feedback on common or unique challenges found in development
• Prioritize assignments and work flow to meet established deadlines
• Work effectively with Information Analysts, Database Administrators, System Administrators, Internal Testers, Business Analysts, Project Managers, external technical partners and DTS Enterprise experts

Developer Duties:
• Follow the Enterprise proscribed Governance process for the assignment and reporting of SN Platform projects
• Follow the Unit SDM for the development steps in the process
• Use the tracking software to document the development activities and results (JIRA)
• Use the tracking software to coordinate and assign issues with others
• Participate/perform analysis and design activities for requirements, specifications, workflow and user interface designs on assigned projects
• Perform coding tasks on application screens and their internal technical functions to ensure all the specific defined requirements have been met
• Coding work includes:
oLow Code configuration and tuning
oPro Code customization when required
oIntegration configuration
• Perform coding tasks on other technical assignments (see list below)
• Ensure products delivered meet standards, when required
• Ensure products delivered return the correct data
• Ensure products delivered meet security requirements
• Ensure related screens still function correctly
• Ensure products delivered are complete and accurate
• Prepare test scenarios and data and pre-test product to be delivered
• Meet acceptable thresholds for the return of “failed” products from testing
• Provide detailed information to Testers on delivered products
• Other Technical assignments mentioned above:
osystem functionalities
oalgorithmic calculations
onotifications
odatabase connections
ointermodular micro-services
oAPI web services
oother bi-directional interfaces with other systems
owebsites
oweb forms and reports
ocron schedules
osecurity protocols and mechanisms
oauthentication and access elements
oconfiguration management activities
osystem builds merges and refreshes
oongoing technical maintenance and debt resolutions
oversion controls and protections
oMobile Device applications, Interfaces, application versions
oEmerging technologies

Other Duties:
• Assist the Developers Group to develop and improve technical expertise, methodologies and procedures
• Participate in assigned Committees
• Develop an institutional knowledge of agency policies and operations
• Make recommendations, when appropriate, as feedback to business and technical staff on application design and function
• Keep abreast of emerging technologies, tools and methods, and expand and perfect technical skills and creative abilities

ServiceNow Platform Developer must have adequate secure network access at remote work site provided by the Developer. For remote work, the Developer must provide their own monitors, docking station if required, keyboard and mouse. Client provides the portable laptop. For in-office work, the client additionally provides all the peripheral equipment.
This position is Hybrid with 60-80% onsite and 20-40% remote.

Benefits:

For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).