Service Now Developer at Northeast Georgia Health System, Inc

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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The ServiceNow Developer's primary responsibility is to provide technical expertise in platform design, integration, and configuration while maintaining system health. In addition to being responsible for all aspects of the ServiceNow platform lifecycle, the developer ensures user stories, enhancements, and modules are deployed and improved using DevOp methodologies. Designs, builds, analyzes, and assesses workflows, integrations, and platform automations to align with scoping requirements as well as stakeholder project goals.

Configures and assists in the facilitation of planned sprints while sharing knowledge and best practices with ServiceNow Administrators and the Enterprise Platforms team. Develop system integrations for third-party connections to meet the needs of the organization. Work closely with technical, non-technical and vendor contacts to achieve organization goals through automation. This highly visible role will involve a wide range of additional duties including creating and delivering platform demos, daily\weekly\monthly maintenance, upgrades, updates, researching new functionality for use with the platform, resolving tickets, and license management.

• Licensure or other certifications: Proof of Proficiency or Certification, if applicable, to the specific IT application is highly preferred.

• Educational Requirements: Bachelors degree in Computer Science, Information Technology, or a related field (Preferred but not required). In lieu of degree, will consider individuals that maintain a ServiceNow CSA or CAD certificate along with 5+ SaaS/PaaS development experience.

• Minimum Experience: 5+ years experience working with ServiceNow in a platform role or strong IT background working, designing, and deploying core modules, including ITSM, ITBM, CMDB, and workflow design. 5+ years experience configuring and customizing all aspects of ServiceNow - UI Actions, UI Policy, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Roles/Groups. Experience with the design and deployment of integration configurations and perform Extract, Transform, and Load functions within the platform and third-party systems. Proficiency with various programming languages used within SaaS/PaaS systems, , including glide records, Java, HTML, Ajax and more. Certified System Administrator required (Certified Application Developer a plus).

• Other: 

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

• Demonstrates sound technical judgment and competent technical skills with ability to troubleshoot complex issues; Ability to learn rapidly and to apply formal training to new software environment

• Meets competency requirements of the job and demonstrates proficiency in all aspects of the identified job responsibilities

• Achieves the department/unit quality and productivity standards and is accountable for specific customer/user satisfaction; Service-oriented, able to communicate technical solutions to non-technical customers

• Demonstrates work approach that is team centric, creative and analytical with solid organizational, problem solving and time management skills. Must be able to work independently as needed 

• Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently. Responsibilities may require evening and weekend work in response to needs of the  systems supported

• Demonstrates strong communication skills, both written and verbal.  Includes customer interactions and technical discussion and documentation. Service-oriented, able to communicate technical solutions to non-technical customers

• Demonstrates ability to learn and apply business and/or revenue cycle workflow knowledge in support of assigned systems and users

• Able to develop and maintain good working relationships with peer, leadership and customers:  interact positively and productively with teams across organizational lines

• Must possess excellent problem-solving capabilities and customer/vendor relationship management

• Maintains stability and usability of the ServiceNow platform.

• Manages SDLC of all platform instances; Ensures ServiceNow upgrade planning and execution through defined release cycles.

• Designs and tests workflows according to business requirements using QC standards.

• Administers user/group access/access control lists.

• Oversees and manages update set creation and migration.

• Aptitude for scripting with various languages, including HTL, CSS, JavaScript, JSON and support libraries; familiarity with SOAP, APIs, and setup of integrations.

• Perform L3 troubleshooting for incidents and requests logged against platform instances.

• Collaborates with Business Process Analysts and ServiceNow functional roles to transform requirements into stories, or enhance stories, by providing Best Practice design input on the technical aspects of the implementation.

• Coordinate planning with the Enterprise Platforms team, developers, stakeholders, vendors to execute platform enhancements and overall design planning.

• Maintain continuing education on ServiceNow capabilities through self-motivated online learning and through official ServiceNow courses provided.

• Follow ITIL best practices for overall system maintenance and platform administration.

• Work with the process/service owners to define the configuration management process and the necessary policies.

• Help scope, design, and implement CMDB according to technical services requirements; provide support to maintain configuration management.

• Manage ServiceNow applications (native and scoped), including ITSM, ITBM, and additional modules as needed.

• Design advanced workflows and provide guidance to ServiceNow team.

• Maintain Standard Work documents for platform development practices.

• Carry out playbook for environment maintenance and integrity.

• Contribute towards security hardening and hygiene of platform.

• Lead system integrations between ServiceNow and required platforms/systems; develop, code, test integration points while working with external support as needed.

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 50 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.