Service Manager - PackSmart, Inc.

SERVICE MANAGER

The Position: PackSmart is a growing packaging equipment and supply company looking to add a Service Manager to the team.  The ideal candidate would have 5 years’ combined relevant experience in a service tech and manager role.  Compensation is commensurate with experience.

The Company: PackSmart is a family-owned (3^rd generation run) premier provider of packaging equipment and supplies.  Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going.

Core Values:

• Willing to Learn & Adapt
• Positive & Engaging
• Finds a Better Way
• Collaborative
• Do What’s Right

We are looking for candidates who exemplify all of these core values regularly.  We need someone to challenge the status quo and find better, more efficient ways to perform the position.

Requirements:

• 5 years working in a service tech and manager role
• Must be able to multi–task and effectively prioritize
• Must be detail-oriented
• Excellent verbal and written communication skills
• Knowledge of Microsoft Products (i.e. Word, Excel, Outlook)
• Ability in troubleshooting and repairing equipment (point person for service techs)
• Ability to work in challenging and time-sensitive situations

Responsibilities:

• Leads, manages, and holds employees accountable
• Conduct and schedule trainings for all service technicians
• Manages the hiring process for new service personnel
• Oversee the profits and budget process of the department & focuses on Service Revenue Growth
• Improve and monitor preventative maintenance program
• Manages priority of service calls in conjunction with Service Coordinator
• Directs contracted projects & large machinery installs/integrations to verify adherence to specifications
• Support Sales Department in closing high-end machine sales through demos, installation, and trainings.
• Handle escalated customer service issues/complaints
• Monitor parts inventory turns
• Approve new service customers and maintain relationships with key customers
• Plans and implements safety policies and procedures in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations.
• Handles safety compliance relationships (Avetta, ISN, etc.)
• Back up to Service Team positions

Benefits:

Our employees are critical to our overall success.  We are dedicated to investing in their future by providing:

• Excellent career opportunity
• Business Casual Work Environment
• Health, dental, and vision insurance plans
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) plan with discretionary matching (deferral rates exceeding industry benchmarks)
• Paid Holidays, Vacations, Personal and Sick days
• Education (4,000 training courses)
• Excellent work-life integration
• Core Value Recognition Program
• IPOD - interdepartmental communication, team building and employee event

To Apply:

To respond to this opportunity, please go to: 

https://www.packsmart.com/careers-at-packsmart

PackSmart is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law. 

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