Service Manager - Two-Way Communications - Golden State Communications

Service Manager – Two-Way Communications

Pay Range: $80k - 110k

Reports to: Director of Service

Job Type: Full-Time, On-Site

Job Summary:

We are looking for a a highly organized and motivated individual to effectively manage all aspects of service operations. The Service Manager will be responsible for scheduling and coordinating service activities, providing excellent customer service, and supporting and developing the service team. Strong communication, technical, and organizational skills are essential for success in this position.

Key Responsibilities:

• Manage all service technicians and their performance

• Manage all incoming service-related calls and emails.

• Schedule and manage the service calendar, prioritizing urgent requests.

• Train and develop all levels of the service team.

• Monitor and manage service part inventory levels.

• Supervise, assign, and track daily tasks and major service projects.

• Create and prepare reports for GSCI management and customers

• Report weekly to the Director of Service; including service order requests.

• Address all service-related issues and inquiries, both internally and externally

• Create tickets in Zuper pertaining to large equipment deployment and installations; review and update repair logs as needed.

• Manage and support the service ticketing system and equipment repairs to ensure timely completion and closure of orders in HubSpot and RMI.

• Collaborate with Sales and the Service Coordinator to create customer estimates / quotes and determine the time and materials required to install or repair the system.

• Manage incoming calls for both emergency service-related tasks.

• Resolve issues and fulfill requests by facilitating information to the appropriate party (i.e. Rental, Sales and Service departments)

• Support the service team with site walks for large equipment deployment, removals and swaps as needed. This requires meeting with customers onsite to develop an installation strategy and coordinating with staff to ensure access to locations where products will be installed.
  
  Qualifications:

• 5+ years' experience in Mangement in the service field.

• Strong organizational and time management skills.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office 365.

• Strong technical aptitude and a desire to learn about new technologies.

• Ability to work independently and as part of a team.

• Strong problem-solving and decision-making skills.

• Attention to detail and accuracy

WHY WORK FOR US?

Golden State Communications fosters a collaborative and supportive work environment built on the foundation of teamwork, humility, integrity and customer success. These values aren’t just words on our wall; they are the driving force behind everything we do. We believe in empowering our employees to reach their full potential while contributing to the company’s success. If you thrive on collaboration, embrace continuous learning, value transparency and are passionate about customer satisfaction we would love to have you be part of our team.

About GOLDEN STATE COMMUNICATIONS, INC.

Golden State Communications, Inc. is a premier Channel Partner for Motorola Solutions and an industry leader in the design and build of Bi-Directional Amplification (BDA) and Distributed Antenna Systems (DAS) for Public Safety.

We specialize in the sales and service of radio communication systems in the San Francisco Bay Area, offering industry standard wireless solutions for all industries. We sell, rent, install, and provide services for Motorola 2-way communications systems to the area’s largest sporting venues. universities, and corporations. Serving the greater Bay Area for more than 2 decades, we are a leader in the technical integration of RF and Internet-based communications.