Service Manager at The Planet Group
Sun Valley, CA 91352
About the Job
Job Description
Job Title: Service Manager
Direct Hire
Location: Northern California
Hours: Full Time
Job Description
Our client is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking the products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Required
Preferred
Direct Hire
Location: Northern California
Hours: Full Time
Job Description
Our client is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking the products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Required
- Valid driver's license
- Bachelor's Degree
- Experience managing 50+ associates
- P&L experience - running the report meetings, interpreting the analytics
Preferred
- Big box store Management experience
- Experience in industrial sales or customer service