Service Manager - Direct

Service Manager - Call by Call Sales and Field Technician support and training!

Are you wondering what is next for your career?
Have you ever had an employer invest in your professional development?
Are you a installation coordinator or project manager who already has a job? If so, read on!

There's plenty of employers offering office positions, It's fun and rewarding to work for a winning team!

We were just voted "Best of Marin" by readers of Pacific Sun, Marin County. Divine Electric and Plumbing is also Marin County's #1 Yelp rated Service Electrician!

DO YOU HAVE THIS MUCH OPPORTUNITY AT YOUR CURRENT EMPLOYER?

Competitive annual pay.
Paid live training from the best professionals in the country.
* Growing company with future management opportunities.
* Great benefit package with 100% Kaiser health care plan, 5 paid sick days, 6 paid holidays, and vacation pay 40hrs/80hrs.
* Up to 4% Company contribution 401K retirement plan
* Monthly bonuses

DO YOU WANT ALL OF THIS WITHOUT NIGHT, WEEKEND, OR HOLIDAY SHIFTS?

For over 20 years, We have been locally owned and operated independent electrical contractor in Marin County. We are a Monday-Friday, 7:30am-4:30pm business hours company. No night, weekend, or holiday working hours.

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THE ROLE:
Service Manager:

Level 1
Technician performance tracking (peer comparison)
Follow Up Estimate advocate (for outstanding opportunities)
Customer Supplied Parts Tracking & Management

Level 2
Technician Paperwork (tracking and oversight)
Technician Strength Chart (updates and development opportunities)
Office Discount Approval point-of-contact
Unsold Estimate tracking & turnover to salesperson report
Inside Sales (manager follow up for outstanding opportunities)
Special Orders (ordering and tracking items not found by local wholesalers)
Install preparatory coordination (materials, job folders, etc.)
Shop Inventory (maintain inventory standards)
One-on-Ones (technician weekly wellness check ins)
SRC Performance Reviews
Technician vehicle audit. (Condition, cleanliness, inventory. Maintenance tracking)

Level 3
Weekly Meeting (curriculum development and facilitation)
Onboarding new Service Techs
Unsold estimate tracking & turnover to sales report

Other job duties may be assigned.

Requirements:

• Proven track record in customer service.

• IT competent (Apple product based).

• Good typist and proficient with phone systems.

• Highly organized with exceptional follow-through abilities.

• Strong verbal and written communications.

• Ability to build trust and demonstrate empathy.

• Some college, Bachelor degree, professional training, or equivalent is a plus.

• Engaging personality that blends well with a fast-paced, goal-driven environment.

• Competitive individual contributor who also loves to win as a team.

• Highly motivated, flexible, and a great attitude on life.

Compensation:

• Salary pay to be determined based on experience.

• Exceptional performance results will be rewarded.

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EVEN IF YOU ARE ALREADY EMPLOYED, you owe it to yourself and your family to at least check us out and become part of a quality oriented and well-compensated group of professionals who are always looking to improve themselves. Imagine an employer with a small family feel with proven, best practice trainings, and awesome support for one another. Don't regret that you let this opportunity pass you by!

Candidates should respond with a current resume.

Service Manager, Install Installation Coordinator, Tracking, Training, Service Titan, Dispatch, Dispatcher, Call Center, Electrician, Electrical, Plumbing, HVAC, SAVE THE DAY, WIN THE DAY, WINNER!

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Benefits:

• 401(k)

• 401(k) matching

• Health insurance

• Paid time off

• Professional development assistance

• Referral program

• Retirement plan

Compensation package:

• Bonus opportunities

• Commission pay

• Signing bonus

Schedule:

• Monday to Friday

Experience:

• Field service: 2 years (Preferred)

• Leadership: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person