Service Manager - Quinn Company

Overview

Quinn Company, your local Caterpillar store, is hiring an Service Manager in Salinas, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

The Lift Service Manager will be responsible for setting the standard for customer satisfaction as a Customer Service Representative. Schedules service department work activities among technicians, monitors work for completeness and timeliness, responds to customer service scheduling needs and answers their service questions, by performing the following.

Wages

Starting wage will depend on experience and education. $80,080 - $119,847

Responsibilities

Essential duties and responsibilities of a Lift Service Manager include the following. Other duties may be assigned.

• Responsible for the overall financial performance that includes budgets and capital expenditures; 
• Provide leadership direction to the entire service department.  
• Actively pursue new business by cold call, service presentations and following up on leads for new service business.
• Communicate and influence direct reports effectively to develop good working relationships and teamwork; 
• Communicate understanding and support of Quinn's organizational goals. 
• Interact effectively with individuals and groups throughout the company.  
• Develop and maintain working relationships with departments and sister business units in order to improve the overall company performance; 
• Responsible for employee satisfaction utilizing turn-over metric, employee surveys and developing action plans; 
• Aligns, partners, and collaborates with assigned HR representative to proactively manage employee relations and support / develop business unit objectives; 
• Maintain customer satisfaction with timely and accurate communication.
• Interviews Service customers, analyze service needs and provide cost quotes, answer customer service questions and prepare work orders; 
• Plans work schedule to meet work order commitments; 
• Assigns work to technicians and monitor progress; 
• Provides decision-making support to technicians in the analysis and resolution of service/parts problems. 

Qualifications

Bachelor's degree in Business Administration or Mechanical discipline preferred, five year's heavy equipment experience or equivalent combination of education and experience. Experience to include supervisory and computer skills, and general mechanical service abilities.

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans  

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