Service Manager - Wise Auto Group

Job Title: Automotive Service Manager

Location: Nissan of Sacramento, Sacramento, CA

Position Type: Full-Time

About Us

Nissan of Sacramento is a leading automotive dealership committed to providing top-tier service to our valued customers. We pride ourselves on fostering a welcoming, customer-focused environment where innovation and excellence drive everything we do. Join our team and help us maintain our reputation as a trusted and reliable resource for automotive needs.

Job Summary

We are seeking a highly motivated and experienced Automotive Service Manager to lead our service department. The ideal candidate will be responsible for managing daily operations, ensuring exceptional customer service, optimizing profitability, and cultivating a high-performing team. This position is pivotal in ensuring customer satisfaction and fostering long-term relationships.

Key Responsibilities

• Team Leadership:

  • Recruit, train, and mentor service advisors, technicians, and support staff.

  • Foster a collaborative and customer-centric work culture.

  • Monitor and evaluate staff performance, providing constructive feedback and development plans.

• Customer Service:

  • Ensure a superior customer experience by addressing concerns promptly and professionally.

  • Develop strategies to enhance customer retention and satisfaction.

  • Maintain high Customer Satisfaction Index (CSI) scores.

• Operational Management:

  • Oversee daily operations, including scheduling, workflow management, and equipment maintenance.

  • Monitor key performance indicators (KPIs) to ensure efficiency and profitability.

  • Implement and maintain dealership and manufacturer service policies and procedures.

• Financial Performance:

  • Develop and manage the department budget, ensuring profitability and cost control.

  • Review repair orders and service invoices for accuracy and compliance.

  • Identify opportunities for revenue growth through up-selling and promotions.

• Compliance & Safety:

  • Ensure adherence to all federal, state, and local regulations.

  • Maintain a safe and organized work environment for employees and customers.

Qualifications

• Proven experience as an Automotive Service Manager or similar role in the automotive industry.

• Strong leadership and team management skills.

• Exceptional customer service and interpersonal abilities.

• In-depth knowledge of automotive repair processes and dealership operations.

• Proficiency in service management software and tools.

• Excellent problem-solving and decision-making skills.

• Valid driver’s license with a clean driving record.

What We Offer

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package, including medical, dental, vision, and 401(k).

• Ongoing training and career development opportunities.

• Employee discounts on vehicles, parts, and service.

• A supportive and dynamic team environment.

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