Service Manager - Roanoke, VA - Berglund Automotive

Berglund Automotive is a leading automotive dealership group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia. With a strong commitment to customer satisfaction, we provide a wide range of new and used vehicles, as well as exceptional service and repair options. Our dedicated team strives to create a positive and rewarding experience for every customer. We are seeking a Service Manager, specializing in imports, with a strong background in dealership service management to oversee the daily operations of multiple brands. This role is responsible for ensuring the highest standards of customer service, efficiency, and profitability. Key Responsibilities: * Manage the daily operations of the service department to ensure the operation runs smoothly and meets or exceeds targets. * Lead, motivate, and support a team of technicians and service advisors. * Drive the department's financial performance by increasing customer pay, maximizing hours per repair order, and managing inventory efficiently. * Ensure high levels of customer satisfaction by addressing customer concerns, resolving issues, and maintaining strong relationships. * Collaborate with parts and sales departments to streamline operations and communication. * Implement and enforce company policies and procedures. * Train and develop service department staff. Qualifications: * Prior experience as a Service Manager in an automotive dealership. * Technical proficiency and understanding of import vehicles. * Strong knowledge of automotive service processes and procedures. * Excellent leadership skills to motivate team and maintain a positive work environment. * Strong problem-solving and decision-making abilities. * Detail-oriented with a focus on quality and efficiency. * Proficiency with computer systems and service management software. What we offer: * Competitive Pay Plan * Career opportunities with a growing organization. * Health, dental, vision, life, and disability benefits. * 401(k) retirement plan. * Paid time off after 3 months. * Paid holidays. * Employee discounts on vehicle purchases and service. Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.