Service Manager - Jubitz Corporation

Jubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row!

Jubitz Service Center is hiring a full-time Service Manager! The Service Manager of the Diesel Automotive Center plays a crucial role in the efficient operation of the repair shop, reporting directly to the General Manager and assisting in all aspects of the shop's activities. This position requires a dynamic individual with strong leadership skills, exceptional customer service abilities, and a thorough understanding of automotive repair processes. The Service Manager is responsible for overseeing day-to-day operations, coordinating with shift supervisors and service writers, and directly supervising employees to ensure efficiency, safety, and outstanding customer service.

• Total Compensation: up to $100,000 including bonus opportunities.
• Work Status: Full-Time/Salaried
• Benefits: Medical, Dental, Vision, Basic & Voluntary Life, Accident, and Critical Illness Insurance. Tuition Reimbursement, Bonus Cash Program, 401K, 401K match, Referral Bonus.

Essential Functions & Responsibilities

Customer Service

• Oversee Service Writers in providing customer updates on the progress of their repairs and provide recommendations as necessary.
• Address customer inquiries, concerns, and complaints promptly and professionally to ensure a positive experience.

Operational Coordination

• Coordinate with Service Shift Supervisor and Service Writers to maintain a high revenue focus during operational hours.
• Coordinate the scheduling and execution of repairs, maintenance tasks, and diagnostics to optimize efficiency and resource utilization.
• Ensure smooth workflow and efficient allocation of resources to meet customer demands and maximize productivity.

Supervision and Leadership

• Directly supervise day shift employees, including Journeyman Technicians, Technician Apprentices, Lube Technicians, and counter support staff.
• Provide direction, guidance, and support to a team of technicians, fostering a culture of collaboration, accountability, and continuous improvement.
• Conduct regular performance evaluations, provide feedback, and support professional development initiatives.
• Drive initiatives for process enhancement, productivity optimization, and customer service excellence through ongoing evaluation and refinement of operational practices.

Safety and Efficiency

• Implement and enforce safety protocols and best practices to ensure a safe working environment for all employees and customers.
• Monitor workflow and operational processes to identify opportunities for improvement and implement corrective actions as needed to enhance efficiency and productivity.

Financial Management

• Assist the General Manager in developing and managing the department budget, monitoring expenses, and identifying cost-saving opportunities.
• Monitor key performance indicators (KPIs) such as productivity, efficiency, and customer feedback, identifying areas for improvement and implementing corrective actions.

Experience and Qualifications

• High school diploma or equivalent required.
• Associate degree or certification in diesel technology or a related field preferred.
• Minimum 3 years of experience in diesel automotive repair, with a proven track record of leadership and management in a similar role.

Desired Skills and Attributes

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong customer focus and relationship-building abilities.
• Compliance with ethical and professional standards.
• Proficient in Microsoft Office Suite and automotive repair management software (e.g., Mitchell).
• Proficient in industry regulations, safety standards, and adaptable to evolving market conditions.
• Strong technical understanding of heavy-duty truck repair processes and diagnostic capabilities.