Service Manager - Pest Control - EcoShield Pest Solutions

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.

Currently, we are hiring for a Service Manager in your area! The Service Manager is an integral part of the branch management team. Our ideal candidate enjoys creating and managing efficient systems, is a hands-on problem solver, has experience with physical and technical work, and has a passion for exemplary customer service. 

If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer’s beds, barbecues, bungalows, and businesses!

Pay and Benefits

The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!

For this role, we offer:

• Competitive salary ($55,000-$65,000 DOE)
• Additional compensation opportunities
• Paid time off

• Sick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
• Vacation - begins at the equivalent of 7 days per year with an additional day per year of service capped at 14 days
• 10 company-paid holidays

• Benefits (employee as well as family)

• Medical
• Health Savings Account (HSA)
• Dental
• Vision
• Voluntary Life
• Short-Term and Long-Term Disability
• 401(k), with match of 100% of the first 3% of each employee’s contribution and 50% of the next 2%
• Employee Assistance Program
• Rally Health and Wellness Program
• Employee and Friends/Family Discounted Pest Control Services

What will I be doing in this position?

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

The Service Manager manages and leads the Field Manager(s) and the team of Service Technicians who are responsible for completing the routes and services for our regular customers. The Service Manager hires and trains Service Technicians to provide best-in-class service to our valued customer base.

• Interview, hire and train Service Technicians on technical and customer service aspects of the role
• Educate Service Technicians on sales assist leads and how to identify new service opportunities for the sales team
• Perform necessary field training for current and new Service Technicians
• Maintain audits of customer accounts, resolving any customer inquiries, issues or complaints
• Review online service reviews and administer coachings for Service Technicians, accordingly
• Maintain familiarity with industry-specific state and local laws and regulations
• Partner closely with Field Manager, Service Technicians, and sales professionals to ensure business effectiveness and efficiency
• Perform routing and special route scheduling, including but not limited to managing weekend and/or early/late service appointments
• Review ride-along notes with Field Manager and use findings as training material for team
• Manage and maintain inventory management systems
• Manage and maintain GPS driving system and review data regularly
• Complete daily service ticket audits including those involving additional services
• Run service routes as needed/assigned, which may include high priority or emergency save routes
• Assist General Manager with incident reporting
• Adhere to assigned expense budget and submit expenses via company card/expense system
• Participate in weekly key manager meetings (KMMs)

Physical Demands and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, under or over objects.
• The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move over 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee regularly works in outside weather conditions and can be regularly exposed to extreme temperatures, including wet and/or humid conditions.
• The noise level in the work environment is usually moderate.

Am I qualified for this position?

While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:

• High School Diploma or GED
• 1+ years of customer service, customer retention, and/or training experience
• 2+ years of management experience, specifically pest control or fleet management experience
• Must be 21 years of age or older and possess an active driver's license with an MVR that meets insurance requirements
• Are willing to work Monday - Saturday and some holidays
• Must earn and maintain state-required training (provided) and pest control licensing

The Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer