SERVICE MANAGER - Boulevard Tire

JOB SUMMARY: To properly, effectively and efficiently handle all service calls, drive in and/or walk-in customers.

ESSENTIAL FUNCTIONS

1. Must maintain regular attendance and ability to be at work on time each scheduled workday.
2. Meet or exceed Boulevard Tire performance standards for quality and speed of service to our customers.
3. Develop and direct a skilled team of mechanics and service techs.
4. Ensure continuous implementation and enforcement of our policies and procedures.
5. Create a fleet service schedule and follow weekly or monthly fleets.
6. Handle service calls and properly log them on the dispatch sheet.
7. Handle phone sales and walk-in customers at counter.
8. Create a work orders on all merchandise for service calls or deliveries, ensuring when merchandise pulled from the warehouse a work order is created.
9. Schedule maintenance on all fleet service vehicles; weekly inspection of all trucks and report condition or damage to Manager.

OTHER DUTIES

1. Maintain company standards of cleanliness, orderliness and appearance of space and equipment.
2. Maintain operating efficiency of tools and equipment arranging repairs, recommending additional items.
3. Comply with Company Safety policies.
4. Ability and flexibility to perform other duties as assigned by Manager.
5. Ability and flexibility to work on Saturdays and a rotating after hours on-call schedule.

KNOWLEDGE, SKILLS AND ABILTIES

1. Considerable knowledge of pneumatic tools, equipment and methods used in the tire service industry and working knowledge on diagnosing and repair of automotive systems.
2. Skill in repair of brakes, suspensions, cv axles, tire balancing, oil changes, belts, hoses, starters, alternators required.
3. Ability to detect defects in automotive systems preferred.
4. Ability to understand and carry out oral and written instructions.
5. Considerable knowledge of the occupational hazards and safety precautions required at work.
6. Ability to demonstrate a thorough understanding of all Service Tech and Mechanics positions, including experience in the use of all equipment, gauges and tools normally associated with diagnosis, installation and repair of mechanical services and tire related services.
7. Ability to work well under pressure and handle multiple tasks.
8. Strong service sales and customer service skills.
9. Ability to work a flexible retail schedule including rotating on-call nights and weekends and holidays.
10. Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
11. Ability to establish and maintain effective working relationships with co-workers as necessitated by the work.

QUALIFICATIONS

1. Must be willing to undergo and pass a pre-employment drug screen, social security, MVR check, criminal background check and reference check as a condition of employment.
2. Must possess a valid Florida's driver's license.
3. Must read and write English.
4. Must be physically and mentally able to safely perform the essential functions without obvious risk of injury to the employee and co-workers.

PHYSICAL DEMANDS/WORK ENVIRONMENT

1. Ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate or assemble objects.
2. Ability to exert maximum muscle force to lift, push, pull or carry objects.
3. Using either control mechanisms or direct physical activity to operate machines or processes.
4. Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
5. Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
6. Environment is very hot during summer months and colder during winter months.
7. Exposure to various chemicals used in cleaning, lubrication etc.
8. Frequent bending, twisting and lifting over 50 lbs on a regular basis.

9. Repetitive and sustained exertions, forceful exertions, awkward postures, mechanical stress concentrations, vibrations in an environment that includes machinery noise, dust and exposure to heat