Service Manager - Manhattan Motorcars

Manhattan Motorcars is an elite new and pre-owned retailer of Porsche, Bentley, Lamborghini, and Bugatti vehicles conveniently located in New York City, respected as one of the most successful luxury and performance automotive dealers in the world. We have unmatched sales and service continuously since 1995. Our soaring Sales and CSI reflect the professionalism and dedication to our clients and the lifestyle for which Manhattan Motorcars has become known. 

At Manhattan Motorcars, we believe our employees are our greatest asset.  As such, we treat all employees with respect and appreciation for their contributions to the company.  Manhattan Motorcars is always looking for a qualified, driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships. 

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Family owned and operated

Responsibilities

• Oversee operations in an auto service unit to ensure compliance with quality standards
• Contact clients and convince them to bring vehicles to their unit for repairs
• Oversee the inspection of automobiles to identify faulty components and facilitate a process for repairs
• Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
• Conduct price negotiations with clients to reach a favorable bargain for both management and client
• Oversee the hiring and training of an effective auto service team
• Maintain an accurate record of all accounts and relevant financial information
• Monitor inventory to regulate and ensure availability of required vehicle parts
• Ensure automotive service staff comply with environmental laws and regulations
• Oversee the procurement of vehicle parts, automotive equipment, and various other items required in an auto service department
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
• Assign and schedule work duties to auto service staff according to their skills
• Follow up customers to obtain feedback and ensure they are satisfied with received service
• Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry

Qualifications

• At least 5 years of automotive service experience is required
• Must have experience with dealer management systems
• A desire to coach and train team to exceed their goals
• Excellent computer skills needed
• Ability to be analytical, problem solve and multitask
• Self-motivated, enthusiastic presence in a team environment
• Strong written and communications skills
• Consistent and stable work history
• Must have a valid driver’s license
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers

Compensation Range

• $175,000 - $200,000 annually, base salary plus commission, subject to performance