Service Manager - Lakeland, FL - Synergy Equipment

The Service Manager works closely with the Branch Manager to build a profitable branch location and leads their team of service and field technicians providing excellent customer service, maintenance, and repair to our client's equipment. The Service Manager has a direct hand in hiring, developing, and training their team of technicians. They are accountable for the department's overall budget and profit and loss.

Essential Functions

• Management & supervision of Service Department personnel
• Communicate with customers to schedule and dispatch field service technicians
• Supervise the opening and closing of work orders for control of each shop and field job
• Maintain and monitor detailed records of time and performance of Service employees
• Monitor and schedule preventative maintenance of rental equipment
• Order and maintain inventory of shop tools and supplies
• Recruit, interview and hire qualified service department personnel
• Act as site safety supervisor in conjunction with Branch Manager
• Monitor service technician training and schedule on and off-site training as required
• Ensure that all customer satisfaction needs are met in accordance with company policy
• Stay current on product improvement programs from manufacturers
• Report shop goals, objectives and achievements to District Service Manager
• Track department profitability and technician efficiency
• Ensure technicians operating according to safety policies and procedures

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Education and Experience

• High School Diploma
• 2-year certificate from technical school or 5 years of related service management experience in heavy equipment industry
• PC proficiency required, particularly in MS Office applications
• Extensive Equipment (OEM product) and maintenance knowledge
• Valid Driver's License
• Strong organizational skills
• Excellent Customer Service skills

Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

• Manage a team of service and field technicians

Work Environment

• Environment is consistent with that of heavy equipment outdoor yard and repair shop
• Service office setting Travel Required
• Occasional field location visits and overnight stays

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer and phone3Occasionally lift up to 75 lbs.
• Must be physically able to bend, squat, crouch, and reach

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

Additional Eligibility Requirements

At Synergy Equipment, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.

What are the Benefits?

Synergy Equipment values its employees and their families. Because of this we offer many benefits to our employees. These include medical, dental, and vision insurance; health savings accounts; 401(k) and Roth retirement options with company match; Life and Disability Insurance; and Paid Time Off that includes vacation and paid holidays. This position is eligible for bonus opportunities.

At Synergy, we are committed to fostering professional growth and development. We provide comprehensive training programs to equip our employees with the skills they need to excel in their roles. Moreover, w