Service Manager - Kenco Group

About the Position

The Kenco Material Handling Equipment (MHE) Solutions Service Manager is responsible for all technicians and overseeing all day-to-day activities at our customer sites in and around the Garland, TX area.

Functions

• Consistently attain technician utilization at or above 85%.
• Consistently attain a service billing efficiency ratio above 75%
• Control technician labor cost at or below 28% of revenue
• Forklift Mechanic or similar MHE mechanic experience.
• Ensure that training targets are achieved and maintained in all areas where training expectations are established.
• Must abide by all Kenco Corporate Safety and Quality Procedures
• Verify that accepted best practices are operating in the shop location.
• Assist in implementing and sustaining a recruiting program for technicians.
• Evaluate the performance of each technician against established performance criteria.
• Ensure that training goals for technicians are met.
• Develop and maintain best practices for work order coordination between parts and service department.
• Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
• Make daily assignments of workloads and job duties.
• Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
• Responsible for general cleanliness of the shop
• Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
• Manage a Preventative Maintenance program for all technicians.
• Review and evaluate technician daily KFS productivity sheets.
• Must interact with customers and coworkers in a professional manner.
• Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.
• Maintain open communications with all associates.

Qualifications

• 3-5 years of related experience and/or training in a service environment.
• Background as a MHE Technician/Mechanic