Service Manager - Gateway Industrial Power, Inc.

Service Manager

As a well-known Carrier Refrigeration and Volvo dealership, we have 13 locations throughout Illinois, Missouri and Wisconsin. Come join our hard working, long-standing, and highly reviewed branch in Franksville, WI!

We are a family owned business that values our employees beyond just paying them for work. We want our employees to be proud of GTR and enjoy coming to work each day. If you describe yourself as a people person and a great communicator, this is the position for you!

JOB DUTIES:

• Follow and implement all service department policies and procedures
• Oversee mechanical repairs on medium and heavy-duty diesel trucks
• Maintain accurate and efficient records
• Identify scope of service repairs and necessary resources to ensure completion of jobs
• Identify warranty repairs and document accordingly
• Update customers on the progress of repairs and/or changes in service plan
• Advise customers on necessary and recommended repairs
• Provide excellent customer service and maintain customer relationships
• Recruit technicians to join the service department
• Build, maintain and grow our customer base
• Maintain safety of both customers and employees
• Develop budgets, set department goals, interview prospective employees, and meet with other company managers to discuss different strategies
• Foster a team building environment between service, parts, and the sales departments
• Hold technicians accountable for meeting promises, maintaining/closing work orders, completion of necessary paperwork and following procedures
• Develop, schedule, and plan for technician training
• Develop technicians for potential career advancement
• Manage tool inventory
• Monitor technician productivity and take corrective action when necessary
• Secure payment for work performed per standard operating procedures
• Review time cards for accuracy
• Maintain time off schedule for technicians
• Interface with accounting department to resolve customer issues
• Manage warranty claim processing and resolve claim payment differences
• Perform review of "re-works" and accidents and make recommendations for corrective actions
• Other reasonably related duties as assigned

SKILLS AND ABILITIES:

• Safety Focused
• Self-Motivated: Able to find work and complete as needed without direct supervision
• Team Player: Able to collaborate and work with peers and supervisors to successfully complete maintenance and repairs
• Customer Focused: Understands time sensitivity of work and willing to negotiate with customers
• Process Oriented & Attention to Detail
• Self-Aware: Can accept responsibility for mistakes and learn from those mistakes
• Strong Problem-Solving Skills

QUALIFICATIONS:

• High school diploma or equivalent
• Valid Driver's License
• 5+ years' experience working in a parts department, within automotive field preferred
• Technician experience is preferred

BENEFITS:

• 401K with company matching
• Health, Dental and Vision Insurance
• Company paid Short-term & Long-term Disability Insurance

This job description is subject to change at any time based on company needs.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.