Service Manager - Service Experts

Location: Chicago, IL

Join the team of experts and realize your true potential! 

Why You Should Join the Engineering Excellence Team? 

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! 

Position Summary: 

As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from to customers. 

Responsibilities

• Manage HVAC maintenance, install and service teams to ensure quality onsite
• Schedules, directs, and provides technical support for HVAC technicians
• Reviews technicians’ work to ensure quality meets established standards
• Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands
• Conduct strategic account review meetings with clients on total cost of ownership  
• Ensure compliance with local codes, OSHA and Engineering Excellence safety policy
• Evaluate & resolve technical issues   
• Provide technical assistance for customers  
• Resolve billing problems of a technical nature  
• Help customer service (dispatch) with technical problems  
• Performs other duties and tasks as assigned 
• Regular, reliable attendance 

Qualifications

• Ability to multi-task and prioritize work responsibilities.  
• Ability to work independently and to instruct others.  
• Industry specific knowledge of various components associated with HVAC service field.  
• Minimum of 5 years proven field experience in commercial HVAC  
• Minimum of 5 years as an HVAC service manager or adequate field supervisory experience.  
• Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade.  
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.  
• Must be proficient with computers – including but not limited to Microsoft Word and Excel.   
• Must communicate effectively verbally and in writing with customers and service technicians.

What Do We Offer You as a Engineering Excellence Employee? 

Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as an Engineering Excellence valued employee. 

• Competitive Pay, including incentive opportunities for many positions 
• Paid Time Off and Company Holiday Pay  
• Medical /Dental /Vision Insurance programs 
• 401(k) Retirement Savings Plan with company matching contributions 
• Life Insurance, for you and options you can elect for your family 
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work 
• Supplemental benefit programs such as:  Legal advice, pet insurance, health advocacy programs 
• World Class Training opportunities through our Experts University 
• Career Development opportunities