Service Manager - Electrical Protection Relay/ Digital Fault Recorder DFRs - Best Select Services
Orlando, FL 32808
About the Job
Technical Service Manager - Electrical Relay | Digital Fault Recorders
Dear Candidate,
Dear Candidate,
We have an Urgent Job Opening for Manager of Technical Services for a Client Company.
Location: This is a REMOTE Position work-from-home role (Any major city in the USA)
Reporting: Remotely (Work from Home)
Tax Term: W2 (Full Time Role) OR 1099
Company Profile: Company is based in Canada and specializes in digital metering, fault recording systems, protective relays for the power industry. They evolved through acquisitions and innovation, becoming a leader in transformer protection technology. It is committed to providing reliable and user-friendly products, aiming to be the preferred choice for customers seeking innovative solutions in the power industry.
Industry: Electrical Power Systems Technology
Sub-Industry: Electrical Protection and Fault Monitoring Equipment
Product Category: Digital Fault Recorders (DFRs), Protective Relays, and Transformer Protection Systems.
About Position: Client intends to hire experienced Manager of Technical Services who is accountable for providing strategic leadership and direction for the Technical Services Department. This individual will work closely with Sales and other internal and external stakeholders providing quality services and setting benchmarks for their team, as well as helping in the development / implementation of new products.
Ideal Candidate:
- Strong people manager with excellent ability to take charge, understand business needs and manage work flow for the department.
- Demonstrated customer satisfaction by providing top quality customer service problem- solving to current and potential customers and to provide technical support to the Sales team
- Have developed and maintained an expert level of technical expertise in electric power system protection and/or automation (specifically relays and recorders)
- Be able to manage their time effectively while working remotely on multiple demands
- Be able to travel up to 20 - 30 % (US / Canada / Internationally)
Responsibilities:
- Accomplish department goals through managing their team, planning and evaluating department activities and project management oversight
- Develop, coordinate and enforce systems, policies, procedures and productivity standards
- Manage and develop a team of Technical Service Engineers who provide remote technical assistance to Company customers
- Prepare reports as required to support customer and company operations
- Understand how to manage and prepare responses to both external and internal customer requests while taking into account the constraints of the company
- Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements
- Help customers apply Company products through visits, demonstrations, training courses and telephone contact
- Work with customers to determine needed feature sets for our products to succeed in the marketplace and provide this information to the Marketing team
- In collaboration with the other members of the Technical Services Department, provide support to customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations etc.
- Prepare product presentations and product comparisons for business development
- Contribute with customer service information for strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvements
- Assist in the preparation and presentation of successful proposals for Company products, services and systems
- Be a secondary customer contact on primarily technical matters
- Participate in training efforts and assist customers with the installation, commissioning and operation of systems involving company products, both on-site and from offices
- Participate in Industry technical meetings such as NASPI, IEEE PSRC, etc.
- Provide input to the manuals, datasheets, ordering guides etc. for use by customers
- Provide support for company marketing, sales, application engineering and development activities
Skills & Qualifications:
- B.S. in Electrical Engineering is mandatory
- Minimum 8+ years’ experience working with relays and recorders
- Previous experience leading and developing a team
- Experience with electric power transmission, distribution, and generation systems
- Experience in power systems protective relay and fault recorder use involving transmission
- lines and substations
- Working knowledge of electric power systems and advanced communication protocols and communication system architecture
- Working knowledge of protective relay application at utility or engineering firms and industry
- practices
- Experience with EMTP, load flow and short circuit studies
- Negative drug test result(s)
Compensation & Benefits: Will be discussed on Telephonic round
Share your Resume, Along with the below details:
- Current Salary Compensation:
- Reason of Leaving:
- Notice Period and Joining Availability:
- Residence Status: Like Any Green Card Golder / US Citizen
- (Candidates must be legally authorized to work in the Country in which they reside and be able to have no restrictions to travel in-between Canada and the USA as needed)
Regards,
Team Recruitment
Source : Best Select Services