Service Manager - Work Rocket

Bring your leadership skills to a company that wants to reward you for your expertise! Earn up to $115,000 a year managing strong, talented teams of Field Service Technicians as they work on top-of-the-line printing equipment across the country.Enjoy an ideal daytime Monday-Friday schedule and generous benefits and PTO.Join a company that truly appreciatesall you’ve learned in your management experience and will make it clear that you’re taken care of.

Bell-Mark Corporation, a leading innovator in packaging and carton printing, is seeking a Service Manager to join their team in Dover, PA.

If you have:

• An Associate’s degree or higher in Business, Engineering, Management, or other related field

• 5+ years of management experience of field service, project management, or technical service roles

This is an opportunity you need to explore!

Please click to apply or email your resume to bellmark@workrocket.com

Why join the Bell-Mark team:

• Excellent pay: earn up to $115,000 your first year, depending on experience

• Ideal daytime schedule: typical hours are Monday-Friday, 8AM-5PM

• Travel perks: if you need to travel to a different location, you can keep any points accrued from booking travel accommodations, and keep any unused per diem cash

• Clear path for growth: Bell-Mark has a plan for you to climb the ranks and grow with the company!

• Generous PTO: vacation, personal time, paid holidays, and comp days for any weekend days worked

• Comprehensive benefits: medical, HSA, life insurance, 401(k), travel accident insurance

Essential duties and responsibilities:

• Use technical knowledge and industry experience to guide the service team in delivering high-quality support, solutions, and services.

• Stay up to date with Bell-Mark products and technological advancements to ensure the service team is well-equipped to handle customer needs.

• Effectively lead, motivate, and manage a team of field service technicians, in-house technical service personnel, and other support staff.

• Inspire the team to meet and exceed performance goals, deadlines, and customer expectations on a daily basis.

• Develop and coach technicians to improve their technical skills and customer service capabilities.

• Create and implement training programs to ensure continuous skill development and elevate team performance.

• Establish strong relationships with customers, providing clear, concise communication and proactive support to address their concerns.

• Work closely with the service and engineering team to anticipate and resolve issues before they become problems, ensuring customer satisfaction.

• Monitor the effectiveness and efficiency of service processes, policies, and team performance.

• Develop and implement strategic methods to optimize service delivery and meet department metrics, while identifying opportunities for continuous improvement.

• Oversee departmental profitability, and expenses to ensure alignment with organizational goals.

• Drive cost-effective service delivery without compromising quality.

• Maintain composure and make sound decisions under pressure, ensuring that all customer needs are addressed efficiently and effectively.

• Lead the team through challenging situations, ensuring that service commitments are met even in high-pressure scenarios.

• Exhibit strong verbal and written communication skills when interacting with both internal teams and customers.

• Ensure that information is conveyed clearly, and any concerns or issues are communicated effectively.

About the company: For over 60 years, Bell‐Mark has been developing innovative solutions for package and carton printing applications in the medical device, pharmaceutical, prepared foods, meat, bakery, dairy, and poultry packaging industries. Bell‐Mark offers many in‐line printing technologies including piezo inkjet, thermal inkjet, thermal transfer, flexographic, and ink coder, all of which satisfy requirements to print directly on package and carton substrates.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.