Service Manager - Atrium
Dallas, TX
About the Job
Our client, a leading HVAC service company committed to providing the highest quality solutions to residential and commercial clients. As a growing business, they are seeking a Service Manager with an ownership mindset to take full responsibility for the daily operations and long-term success of their service department. This role will require a high level of accountability, leadership, and strategic thinking, as the chosen candidate will have the opportunity to drive significant business outcomes and influence key decisions across the company.
Salary/Hourly Rate:
$85,000 – $95,000 (based on experience)
Position Overview:
As a Service Manager with ownership-level responsibilities, you will manage and oversee the entire service department’s operations. This includes supervising a team of technicians, managing schedules, ensuring quality control, optimizing processes, and handling customer relations. You will play a key role in growing the department, meeting financial goals, and ensuring exceptional customer service. The Service Manager position will require strategic decision-making, budget management, and developing innovative service solutions to continuously improve the department’s performance. HVAC experience is required, and a high level of entrepreneurial spirit is essential.
Responsibilities of the Service Manager:
- Department Ownership: Take full responsibility for the performance and profitability of the service department, including financial goals, customer satisfaction, and operational efficiency
- Team Leadership: Lead, manage, and mentor a team of technicians. Set expectations, ensure skill development, and create a performance-driven culture that fosters accountability and growth
- Operational Strategy: Develop and implement strategies to improve service delivery, including processes, training programs, and customer interaction protocols
- Customer Relations: Manage key customer relationships and handle escalated issues, ensuring all customer concerns are addressed promptly and professionally
- Budget & Profitability: Manage the service department’s budget, ensuring proper allocation of resources, cost control, and maximization of profitability. Track financial performance and adjust strategies as needed to meet or exceed goals
- Quality Control & Service Standards: Ensure all work is performed in compliance with company standards, safety regulations, and industry best practices. Implement regular quality assurance audits and ensure customer satisfaction remains high
- Recruitment & Talent Development: Oversee recruitment and hiring for the service team. Create a long-term talent development plan, including ongoing training, skill enhancement, and leadership development
- Collaboration: Work closely with the leadership team, including the Chief Operations Officer and other department heads, to align service goals with overall company objectives. Partner with the sales team to identify upselling and cross-selling opportunities
- Innovative Problem-Solving: Proactively identify challenges within the service department and implement solutions to improve efficiency, client satisfaction, and team morale
- Process Optimization: Continuously assess and improve operational workflows, from technician dispatch to customer service follow-up, ensuring a smooth and efficient process from start to finish
Qualifications for the Service Manager:
- Proven experience in HVAC service management or a related leadership role with full department responsibility
- Strong ownership mentality with the ability to make decisions that directly impact the business’s bottom line
- Demonstrated leadership experience with a focus on team development, performance management, and fostering a culture of accountability
- Deep knowledge of HVAC systems, industry standards, and safety protocols
- Excellent problem-solving skills and the ability to think strategically to improve service operations
- Strong customer service background, with the ability to manage high-level client relationships and resolve complex issues
- Experience managing budgets, tracking financials, and driving profitability
- Proficient in service management software and Microsoft Office applications
- Ability to thrive in a fast-paced, results-driven environment
Education Requirements:
- High School diploma or GED is required
- Associate’s or Bachelor’s degree in HVAC, Business, or a related field is preferred
Benefits:
- Competitive salary and performance-based incentives
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Opportunities for career advancement, including potential future ownership opportunities
- Collaborative and supportive leadership team
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
