Service Manager (Construction Equipment) - TalentZok
Jerome, ID
About the Job
Service Manager (Construction Equipment) - TalentZok
OVERVIEW
Are you looking for a new career opportunity with an exciting company! Then we've got the right team for you! In this role, you're responsible for the duties listed below.
Immediate opening for a Service Manager (Construction Equipment) in Meridian, Idaho who possesses:
- Experience as Service Manager with Construction Equipment (such as John Deere/Caterpillar/Komatsu) - 3+ yrs
- Business Acumen - Ability to increase profitability/revenue, optimize Service department by securing customer satisfaction and return business
- Lead and motivate employees
- MS Office Suites/Computer System Experience
Email resumes to trent@talentzok.com or call (858)-376-5078
FULL DESCRIPTION: Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
The selected candidate will be responsible for:
- Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
- Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
- Executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Opens ROs, Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
- Reviews work orders for completeness and accuracy prior to customer billing.
- Ensures all departmental tools, equipment, and vehicles are in good working order.
- Manages recruiting, staffing and employee development activities for employees reporting to this position.
- Promotes and always embraces company Core Values.
- Sets an example in areas of personal character, commitment, organization and operational skills, work habits and company's Safety Program.
- Must promote professional appearance demonstrates the ability to interact and cooperate with all customers, company employees and company managers in a professional manner always.
The selected candidate will also possess:
- 3+ years' experience in Service Department operations.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Ability to lead and motivate others.
- Ability to write and speak effectively to individuals and groups.
- Familiar with John Deere and competitive products.
- Basic understanding of financial principles relative to Service Department operations.
- Ability to analyze and interpret internal reports.
- Ability to work extended hours and weekends.
- Excellent customer service skills.
- High School Diploma
- Must be able to pass pre-employment drug test.
- Due to safety regulations you must be 25 to apply.
- High school diploma or GED.
- Proficient in MS Office.
- Authorized to work in US.
Salary: $90k-120k/yr (Final base salary will based on skills, experience, and qualification)
Benefits:
- Health, dental, vision
- 401(K)
- Company Vehicle, cell phone and laptop
- Paid time off
For immediate and confidential consideration, please email your resume to trent@talentzok.com or call (858)-376-5078.
More information can be found at www.TalentZok.com
Source : TalentZok