Service Manager - Deljo Heating and Cooling

~ THE DELJO DIFFERENECE ~

A Century of Comfort: Your Trusted HVAC Experts!

Deljo Heating and Cooling, Chicago IL.

We have been making comfort a priority for Chicago families since 1922, dedicated to delivering exceptional HVAC services with a focus on reliability and care.

Our Core Values:

• Great Character & Integrity
• Hungry to Thrive and Success
• Team Like Family
• Do Whatever It Takes!
• Humility (no jerks)

We are currently looking for an HVAC Service Manager to join our team!

What We Have to Offer / Benefits:

• Medical insurance with 3 plan options including HSA
• Dental & vision insurance
• 5 Paid vacation days (40 hours) after 6 months; 10 days after 1 year (80 hours)
• 5 Paid sick days
• 6 Paid holidays
• 401K with 3% company match
• Short/Long-term disability insurance
• Life insurance
• Tool assistance
• Paid training, including Nexstar, and opportunities for professional development
• Employee appreciation events - 2 per year
• Team events

Position: HVAC Service Manager

Pay: $90-120K/yr

Hours of Work: Monday - Friday; 7:00am - 5:00pm

The Big Task: You will build and lead an ideal service department with top industry talent, driving improved efficiency, increased revenue, and scalable growth aligned with company demands

What you will be doing:

• Oversee and manage the daily operations of the service department
• Supervise and delegate service employees, which includes involvement in hiring decisions, coordinating employee schedules, conducting staff meetings, training employees, evaluating performance, and supervising work assignments
• Coach and motivate file supervisor, team leads and technicians to work at their maximum productivity
• Train and develop technicians to increase work and sales skills
• Provide sales support to the field via onsite sales and bid writing/assistance
• Ensure efficient and timely completion of all service requests
• Provide exceptional customer service by addressing customer inquiries and concerns
• Assist dispatcher with scheduling, billing, and customer communication
• Assist dispatcher with scheduling technicians to ensure the appropriate technician is selected based on customer needs, billing and customer communication
• Resolve customer issues and complaints to ensure customer satisfaction
• Must know how to type, and be advanced in all computer applications, Microsoft programs, and modern technology to include iPhones, iPads, etc.

Qualifications / Skills:

• Valid driver's license and insurable driving record
• High school diploma or equivalent
• 3 + years related experience in management in a service industry
• Experience in managing, coaching, and developing employees
• Detail oriented and highly organized with exceptional follow-through abilities
• Computer skills required, MS Office, Service & Dispatch system
• Ability to inspire and lead others to attain company goals
• Strong communication skills
• Advanced customer service skills
• Professional phone skills
• Knowledge of Service Titan preferred
• HVAC or similar industry experience desired but not required
• Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment

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