Service Manager - Gpac

Working with a reputable multi-location Retail Construction and Mining Equipment company that is looking for a highly experienced Service Manager. Excellent customer service skills a must. Preferred applicants will have a minimum of 5+ years management experience or a combination of 10 years diesel repair and service management. 

Company Overview:

This company is a reputable leader in the retail equipment industry with years in the business. They have a strong commitment to customer satisfaction and strive to provide excellent service and support to their valued clients. They are seeking an experienced Service Manager to oversee two of their locations.

Job Description:

As a Service Manager, you will be responsible for overseeing and managing the service department's operations, ensuring the delivery of exceptional customer service, and maintaining the highest standards of equipment maintenance and repair.

Drawing upon your previous experience with equipment repairs, you will recruit and lead a team of skilled technicians and service advisors, fostering a collaborative and productive work environment.

Essential Functions:

• Oversees the overall performance of the Service Department and is accountable in meeting revenue, gross margin, and profit & loss goals as defined in the annual and monthly profit plan

• Manages customer relationships, the productivity of department staff, and the quality of service

• Provides leadership, guidance, coaching, and direction to the service staff to achieve department goals, by promoting the company vision, mission, and culture within the store

• Follows established company policies and procedures, and clearly communicates company expectations to department staff

• Enforces shop safety practices and manages within OSHA guidelines

• Executes the recruitment, hiring, training, discipline, and firing to ensure that the Service Department is staffed with competent employees (within approved budgets and Store Manager approval)

• Manages the appearance, upkeep, and security of the shop and related facilities

• Makes recommendations to the General Manager on staffing and compensation requirements within the department

• Informs the General Manager in a timely manner of any issues related to the Service operations

• Attends required meetings as scheduled

• Responsible for any other duties as assigned by the Owner

Required Education and Experience

• High School Diploma or GED
• Some college or trade school required.
• Experience with John Deere, CASE, Hitachi, Komatsu, Caterpillar is a plus. 
• 5+ years in a responsible position within the equipment service industry
• 1-3 years sales experience
• 3-5 years administrative/clerical
• 3-5 years supervisory/management experience
• 5+ years customer service experience
• 5+ years technical or mechanical experience

Compensation is $85,000 - $120,000 plus benefits depending on experience and fit.

Please submit a resume to anthony.rivisto@gogpac.com for consideration. Only those qualified applicants with a provided resume will be contacted.

For additional information on opportunities in Retail Ag Equipment, please contact Anthony Rivisto at 442.325.7024 or via email at anthony.rivisto@gogpac.com.

Keywords: John Deere, CASE IH, AGCO, Massey Ferguson, New Holland, CAT, Harvesters, farming, Service Manager, Diesel, heavy diesel. 

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.