Service Manager- Automotive - Stress Free Auto Care

Job Overview

Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We're seeking an energetic, positive-minded Automotive Service Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else.

Benefits

• PTO/Sick & (6) Annual Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) Matching
• Paid Skills Enhancement Training
• Employee Discount - Service & Parts
• Equipment/Toolbox Relocation Assistance
• Employee Referral Program 

*This position is available to start ASAP. Apply today!

Responsibilities

• Oversee all aspects of daily operations, including scheduling, workflow management, & quality control.
• Ensure efficient use of resources and high standards of service delivery.
• Implement & enforce safety protocols and industry regulations.
• Foster a positive work environment by providing ongoing coaching opportunities.
• Uphold a customer-centric approach by ensuring prompt & courteous service.
• Experience addressing customer concerns & complaints on Yelp & Google Reviews through CDC (Complaints, Damages & Comebacks).
• Maintain strong relationships with customers to enhance loyalty & satisfaction.
• Stay updated with industry trends, technological advancements, & other markets.
• Maintain accurate records of operations, financial transactions, & employee activities.
• Prepare regular reports for management regarding shop performance & key metrics.
• Ensure compliance with all legal & regulatory requirements.

Qualifications

• Proven experience as a General Manager or similar role in an auto mechanic shop.
• Efficient in Digital Visual Inspections & Procedures
• Experience with Autoflow or similar platform, preferred but not required
• Strong leadership & managerial skills with the ability to motivate a team.
• Sound knowledge of automotive systems, repair techniques, and industry standards.
• Solid understanding of financial management & budgeting.
• Ability to multitask, prioritize, & manage time effectively.
• Degree in Business Administration, Automotive Technology or similar technical college

Physical Requirements

• Occasionally lift and/or move over 50 pounds
• Ability to work with tools lifted above their head
• Work in tight spaces as dictated by the vehicle's needed repair
• Have the needed dexterity in order to efficiently use hand-tools
• Walk/stand for the majority of the workday
• Drive manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Efficiently navigate a computer