Service Manager at GCR Professional Services

Service Manager

The Service Manager oversees the coordination of Service Technicians' assignments and travel, handles process-related issues, and manages communications with customers regarding warranty and service requirements.

Duties:

• Manage team members, including technicians and advisors, to achieve team objectives and sales targets.
• Demonstrate extensive knowledge of industry standards, product details, and company services.
• Provide exemplary customer service, nurture customer relationships, and address any concerns or complaints promptly and professionally.
• Assist with administrative tasks and ensure compliance with industry regulations and laws.
• Set up and maintain the service desk, manage team members, and enhance desk efficiency.
• Resolve service desk issues, enhance methods for increased productivity and customer satisfaction.
• Monitor departmental issues and customer complaints to identify and mitigate recurring problems.
• Regularly audit work and customer service standards to ensure quality and effectiveness.
• Oversee inspections, reports, and repairs, ensuring adherence to high-quality standards.

Skills and Qualifications:

• Minimum 5 years of experience in wastewater plant design/operations, with expertise in operational improvements and installations.
• Field service experience related to headworks and clarifiers.
• Management or lead role in facilities maintenance.
• Bachelor's degree in civil or environmental engineering required.
• American Society of Civil Engineers certification and/or Professional Engineer license required.
• Previous service experience, comprehensive industry knowledge, and management experience.
• Strong customer-facing skills, excellent written and verbal communication.
• Self-motivated, adept at troubleshooting and creative problem-solving.
• Degree in business or administration preferred.