Service Manager - Freeland Chrysler Dodge Jeep Ram, LLC (Nashville)

Job Summary

The Service Manager at Freeland CDJR is responsible for the overall operation and performance of the service department. They will ensure that customer satisfaction and customer retention are achieved by providing quality, timely, and cost-effective services. They will be tasked with setting overall direction and objectives, setting and managing service policies and procedures, managing resources and staff to meet customer needs, and monitoring department performance.

WE OFFER:

• 401(k)
• 401(k) match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid time off

RESPONSIBILITIES:

•  Forecasts goals and objectives for the department and strives to meet them.
•  Hires, trains, motivates, counsels and monitors the performance of all service department staff.
•  Prepares and administers an annual operating budget for the service department.
•  Maintains reporting systems required by general management and the factory.
•  Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
•  Develops and implements a marketing plan which promotes new and repeat business.
•  Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-   Know etc.
•  Understands and ensures compliance with manufacturer warranty and policy procedures.
•  Holds weekly department meetings.
•  Directs and schedules the activities of all department employees.
•  Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
•  Monitors technicians' daily productivity reports and corresponding payroll records.
•  Monitors and follows up on parts orders with the parts manager to ensure availability.
•  Establishes and maintains good working relationships with customers to encourage repeat and referral business.
•  Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
•  Keeps abreast of new equipment and tools available and recommends purchases.
•  Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
•  Serves as liaison with factory representatives.
•  Prepares pricing guides and maintenance menus for frequent labor operations.
•  Handles customer complaints immediately and according to dealership's guidelines.
•  Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
•  Maintains safe work environment.
• Other tasks as assigned.

QUALIFICATIONS:

Education and/or Experience

• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

• Four to ten years related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

• Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

• Automotive Service Excellence (ASE) Certifications
• I-CAR Certificate of Advanced Training
• Manufacturer Training
• Paint Manufacturer Training
• State Emission Certification
• State Sales License
• State Vehicle Inspector Certification
• Valid Driver's License

EEOC Statement

Freeland Auto is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to race, color, religion, sex, national origin, age, disability, marital status, or veteran status.