Service Line Specialist - Cognizant Technology Solutions

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.

 

Practice - AIA - Artificial Intelligence and Analytics

 

About AI & Analytics: Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to design the future - a future in which trial-and-error business decisions have been replaced by informed choices and data-supported strategies.  By applying AI and data science, we help leading companies to prototype, refine, validate, and scale their AI and analytics products and delivery models. Cognizant’s AIA practice takes insights that are buried in data and provides businesses a clear way to transform how they source, interpret, and consume their information. Our clients need flexible data structures and a streamlined data architecture that quickly turns data resources into informative, meaningful intelligence.

 

 

Title: SERVICE LINE SPECIALIST

 

Location: NYC, NY

 

Job summary

• We are seeking a Service Line Specialist with 12-16 years of experience  who is adept in the domains of Sales  Service  and Marketing. This role is pivotal in driving our service lines growth and ensuring exceptional service delivery to our clients. The ideal candidate will leverage their extensive experience to enhance our market position  streamline service operations  and deliver measurable outcomes that align with our strategic objectives.

 

3.Experience:  12to16yrs

Technical Skills-  Domain-Sales Service Marketing , Artificial Intelligence

 

Roles & Responsibilities

• Analyze market trends and customer needs to identify new service opportunities.

• Develop and implement strategies for service line growth and client satisfaction.

• Collaborate with sales and marketing teams to create cohesive service offerings.

• Ensure the delivery of high-quality services that meet clients expectations.

• Monitor and report on the performance of the service line  identifying areas for improvement.

• Facilitate cross-functional teams to innovate and enhance service delivery processes.

• Conduct regular reviews of service policies and practices to ensure compliance and relevance.

• Engage with key clients to gather feedback and foster strong relationships.

• Stay abreast of industry developments and competitor offerings to maintain a competitive edge.

• Drive initiatives that contribute to long-term operational excellence.

 

Qualifications

• Must have a proven track record in Sales  Service  and Marketing with at least 12 years of experience.

• Strong analytical skills to interpret complex data and translate it into actionable strategies.

• Excellent communication and interpersonal skills to effectively collaborate with teams and clients.

• Demonstrated ability to lead projects and initiatives that improve service delivery and client satisfaction.

• Adept at managing multiple priorities in a fast-paced environment.

• Familiarity with the latest industry trends and technologies to drive innovation.

• Commitment to upholding the highest standards of service and operational excellence.

 

Salary and Other Compensation:

The annual salary for this position is between $ 145,000 – $ 165,000.00 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

 

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

 

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment. Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 08 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.