Service / Help Desk Technician - Liberty Technology

We are looking for talented staff to fill seats on the bus!

Founded in 2008, Liberty Technology offers Managed IT services, Collaboration, Internet access and telecom, technology product sales, phone systems, and technical consulting for the South Atlanta metro area and beyond‐‐basically, we help businesses stay connected in every possible sense. We are looking for a dedicated Help Desk Technician that holds our passion of Advancing Freedom Through Technology.

About the IT Help Desk Technician Position

We are looking for a qualified Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.

An excellent Helpdesk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.

Your goals will be to build value for clients that will help protect the company's character and business.

You also thrive on making, fostering, and growing relationships. Somebody who is passionate about helping others and can always find a solution to any technical problem, or you are interested in working towards becoming that person, we will provide the necessary training, support, and work environment to help you succeed.   

Liberty's Core Values resonate with you, and you would be excited to work with a team that holds these same values high.   

Finally, you're looking for a place where you can constantly learn, create lasting relationships (and friendships) and contribute to a winning team.  

IT Help Desk Technician Responsibilities

• Serve as the first point of contact for customers exploring technical assistance over the phone or email

• Complete remote troubleshooting through diagnostic techniques and pertinent questions

• Discover the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unsolved issues to the next level of support personnel

• Provide detailed information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements to procedures

IT Help Desk Technician Requirements

• Some experience as a help desk technician or other customer support role

• Tech savvy with working knowledge of office automation products, databases, and remote control

• Good understanding of computer systems, mobile devices, and other tech products

• Ability to diagnose and solve basic technical issues

• Solid written and verbal communications skills 

• Ability to work independently and productively without constant supervision

• Customer-oriented and cool-tempered

• Attitude and Aptitude are key! We need someone who is eager to learn and comes to work ready to tackle any situation. 

• A heart for helping customers solve problems. 
  
  About the work environment...

  All our team members are based at our Griffin office, which has an open, collaborative vibe. Every team member gets new, high‐quality computing and communications gear that'll stand up to the work you need to perform. You'll get all the tools you'll need to do a killer job. 

  While we work hard, we definitely also play hard. We have a pool table, dart board, giant scrabble game, weight room and gaming systems to help you wind down after hours or during breaks. And most importantly, we pride ourselves as a company with excellent teamwork.
  

  What do we bring to the table?

  This is a full‐time, permanent position. Liberty Technology offers a full compensation package including health and retirement benefits. Once you have met minimum requirements, you can expect:

  • Flexible vacation, sick, and holiday benefits
  • Rich and flexible medical/dental benefits including Health Savings Plan or PPO options
  • 401(k) tax‐deferred savings plan with employer matching
  • Certification/Continuing Education benefits
  • Catered lunches twice a week
  • Computer, network hardware and software purchase discounts

  If you did a happy dance, got joyful goosebumps, or called your mom while reading this posting, it's time to apply!  

  • Your cover letter must include:
    • A reference to the position of Help Desk Technician
    • A paragraph describing why you are especially well suited for this position
  • What to expect from our hiring process:
    •  Criminal background check‐‐we gotta do it. Peaceful protests from your hippie days are totally cool; serious offenses are probably not cool; overthrowing the dictator of a developing nation, probably cool.
    • We'll need your driving history‐‐if you have a history of dangerous driving, we may not be able to hire you. (This job does involve driving to customer sites.)
    • If you're selected for an interview, you'll need to bring professional references. 
    • Your interview will also include tests of your technical and communications skills and attention to detail.

  Thank you for your interest in working with us. We look forward to hearing from you!