Service Engineer (In-house and Field) - HORIBA Instruments

HORIBA Industrial Process & Environmental is an industry leader in providing total solutions for protecting the environment, and for Industrial processing analysis. We believe that our mission is to provide peace of mind, and to maintain safety and contribute to human health through the development of new technology and ideas. We provide a wide range of technologies to measure air, water, process liquids, and soil quality. Thanks to its measurement technologies that comply with environmental regulations in countries around the world, HORIBA contributes to the development of the new energy industry, as well as, environmental conservation.　

Our North American Industrial Process & Environmental group is searching for an experienced service engineer to support our location in Salt Lake City, UT. The successful candidate will build, install, maintain and repair Raman equipment, primarily in-house and at customer locations, as needed. Will also be able to perform the essential job functions listed below.

Essential Job Functions:

1. Builds, validates, installs, maintains and repairs Raman equipment; assists with customer support functions; maintains in-house repair and testing facilities.
2. Maintains in-house repair facilities, including calibration, repair and maintenance of Raman spectroscopy analyzers, maintaining in-house test equipment, etc.
3. Answers customer calls and emails (both internal and external customers) providing technical assistance, including parts and technical question research, and assisting with Requests for Quotations.
4. Assists with the construction and validation of products, including wiring analyzer boxes, setup computers, wiring I/O and AC circuits.
5. Conduct FAT (Factory Acceptance tests) with the customer prior to shipping.
6. Prepare Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy.
7. Travel required, on an as-needed basis, typically 25%.

Skills/Experience Required:

1. Technical BS Degree or equivalent.
2. Requires knowledge of electronics repair, troubleshoot to component level and electronic test equipment.
3. Knowledge of analyzers typically found in refineries or chemical plants. Theory of operation, set-up, calibration, repair, diagnosing faults, etc.
4. Basic knowledge of computer programming, Microsoft products and MATLAB.
5. Ability to provide extensive technical support to customers and sales staff via phone, email, or web communication with in-depth knowledge of gas analyzer applications.
6. Strong organizational, interpersonal, and verbal/written communication skills.
7. Good computer skills, Microsoft Office.

Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

If you are an individual with a disability and need accommodation during the application/hiring process, please email PEjobs.US@horiba.com or call (800) 446-7422 Ext 8649 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.

EEO/Affirmative Action/Veteran Status/Disabilities.