Service Engineer - Ground Force

RESPONSIBILITIES (include but are not limited to)

• Work w/ Engineering & Service teams to engineer repairs to damaged equipment & create drawings to forward to the shop for production (Part Sales).
• Develop customized installation instructions for TowHaul Service Technicians and TowHaul customers.
• Receive, catalog, and review field requests for modifications to equipment designs with TowHaul product team.
• Accompany TowHaul Service Technicians for technical support during unit inspections and site visits.
• Work with Service team to develop and update TowHaul Operations Manuals.
• Work with Service Team to develop and update Maintenance documentation to customers (PM Schedules, Maintenance Manuals.)
• Work with Parts Sales Team to develop and update recommended spare parts lists.
• Provide Parts Sales Team with correct replacement parts for specific projects.
• Research opportunities within each product line to standardize commonly replaced service items.
• Work with Service Team to develop inventory recommendations and optimize stocking strategies.
• Implement and carefully document any design improvements needed.
• Communicate with the appropriate departments while implementing improvements to ensure a smooth transition.
• Update engineering drawings to the most updated and correct format.
• Follow all engineering processes in place.
• Maintain drawing and documentation standards.

REQUIRED SKILLS

• Great work ethic.
• Must be a team player with a positive attitude.
• Mechanical aptitude
• Excellent communication abilities (written and verbal)
• Travel will be required (approximately 15% of job)
• Must be flexible and adaptable and able to work with very little supervision.

PREFERRED SKILLS

• Hydraulic/Pneumatic systems knowledge
• Electrical systems knowledge
• PDM/PLM Experience
• Experience with Mathcad or MATLAB
• Previous experience in a communication-based profession
• Language skills (Spanish, French)
• ERP system experience (Epicor a big plus)

EDUCATION

• Bachelor’s degree from an accredited university in Mechanical Engineering, Mechanical Engineering Technology, or equivalent.
• Experience with the following programs:
• Microsoft Office (Excel, Word, Outlook, etc.)
• AutoCAD
• SolidWorks
• Basic knowledge of welding processes.
• Ability to perform hand calculations to analyze engineered solutions.
• Organizational skills and the ability to follow and create processes to streamline work.

SUCCESS FACTORS

• Strong team contributor
• Planning, managing multiple projects and agendas.
• Strong organizational skills
• Technical aptitude
• Loyalty and commitment to TowHaul’s culture of innovation
• Computer and CMS proficient
• Strive to exceed customer expectations – every day on every project – with honesty, integrity, and respect.
• Ability to follow instruction.
• Excellent documentation skills
• Continuous and consistent attention to detail
• Adaptable, trustworthy, positive attitude

Physical demands and work environment:

The physical demands and work environment described here are typical, however not intended to be all-inclusive and are subject to change per the environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position.

• Required to sit and stand at workstation.  
• Work Environment: The noise level in the work environment is usually moderate, however can be severe and caution shall be executed with the use of PPE as required when working in the fabrication shop.  The noise level when working in the office will be minimal.

Expectations: All employees are expected to interact with other members of the organization in a professional and respectful manner, with the goal of producing on-time and high-quality work being the highest priority. All employees must maintain excellent communication with supervisors and engineers and a professional attitude and approach to issues within the company. We are a drug free workplace and require pre-employment testing.

Benefits of Employment: In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, and 401(k) with matching contributions. We provide our employees with a smoke-free, drug-free workplace. About Us For over 40 years, TowHaul has been dedicated to designing and manufacturing the most reliable, efficient, and adaptable off-road equipment in the mineral extraction industry. Driven by customer need, we have created custom solutions for towing and hauling in the most extreme conditions on Earth. From the Australian Outback to the Arctic Circle, TowHaul creates products that meet and exceed our customers’ towing and hauling needs. For more information visit www.towhaul.com We are a “Solution Driven” manufacturer for the mining industry. At Ground Force Worldwide we design, engineer, and manufacture the World’s Finest Mine Support Equipment. We offer a diverse product line for surface & underground mining and have trucks working in over 60+ countries worldwide. We have been providing our customers and dealers with custom solutions for over 30 years. Our history of innovation and strong customer relationships around the world prove us a World Leader in our industry. For more information, visit www.gfworldwide.com. Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our planet. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial, and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com. The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, call Human Resources at 406-388-3424. All other applications must be submitted online at www.federalsignal.com under the careers tab.

Education

• Bachelor of Engineering or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)