Service Dispatcher - Terry's Heating & A/C, Inc.

HVAC Service Dispatcher

We have been serving residents of the Twin Falls area since 1977 and are committed to excellence in every aspect of the heating and air conditioning business. Come work for a company that values each of their employees, celebrates their successes and invests in their future! Apply today to learn more about what we offer.

Why work for Terrys Heating & Air Conditioning:

• Highly competitive pay and incentives
• Comprehensive Benefits Package
  • Medical, dental and vision insurance.
  • Paid holidays, vacation and sick time
  • 401K w/ Company match
• Growth and advancement opportunities
• Paid training and continuing education
• Employee Success Celebrations
• Drug free

Pay: Depending On Experience

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.

Work Hours: 7:30 am to 5:00 pm, Monday through Friday, some overtime

Required Qualifications:

• Strong computer proficiency
• Project management, scheduling or similar experience preferred
• Geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended but not required
• Management or supervisory experience preferred
• Advanced customer service skills
• Ability to multi task

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