Service Dispatcher - TechGen Consulting, Inc.

*We're looking for someone who loves working with technology in a team environment!*

TechGen is a dynamic company specializing in providing a wide variety of IT support services for small to medium sized businesses in the Twin Cities area. Delivering exceptional service and solving complex problems for our clients is who we are. We are passionate about technology; our team members are knowledgeable, attentive, and most importantly, friendly.

We are growing and are looking for a talented Service Dispatcher to join our team. Our technical team is responsible for supporting a wide range of systems and technologies with a continuous focus on learning and collaboration. The environment at the office is fun and fast paced, and we enjoy great relationships with our clients.

Duties & Responsibilities

• A point of contact for customers via email, and telephone
• Coordinating in-office and onsite service work for our technicians by scheduling Service Requests on technician calendars within ConnectWise CRM
• Ensuring service requests are complete, reaching out to customers when more information is necessary to complete a request
• Monitor technician schedules to ensure they are on-schedule, making adjustments as necessary
• Keeping customers up to date on their service requests
• Provide great customer service
• Escalate requests to other team members as necessary

Skills / Capabilities Required: To be successful in this position, you must be able to multitask and keep track of multiple flows of communication, while delivering great customer service. In addition:

• Solid computer skills
• Great interpersonal skills (email, phone)
• Ability to adapt to changes quickly
• A previous background in IT support is ideal

What You Can Expect

• Competitive Pay
• Company 401k Match
• Health + Dental + Vision Coverage
• Paid Time Off
• Certification Test Fee Reimbursement
• No Required On-call Rotation
• Paid Volunteer Time

Please do not apply if you are not able to commute to the Minneapolis/St. Paul Area. This position requires daily attendance at our office in Minneapolis. Out of town candidates are not being considered at this time.

Job Type: Full-time