Service Dispatcher - EAC Heating & Air

EAC Heating & Air has been proudly serving the communities of Hilton Head Island, Bluffton, Okatie, and the surrounding areas for over 30 years. With extensive industry experience, we are dedicated to providing the highest quality HVAC products and services. Our commitment to excellence has been recognized with the prestigious Carrier President's Award five times. We take great pride in consistently delivering exceptional customer satisfaction, backed by our deep industry knowledge and unwavering commitment to superior service.

We are currently seeking a highly motivated and professional Service Dispatcher to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong sense of self-motivation. The ability to multitask, remain flexible, and perform efficiently in a fast-paced environment is essential for success in this role.

Why Work for Us?

• Family-Owned with Over 30 Years of Experience: As a locally owned business with more than three decades of service in the area, EAC Heating & Air offers a stable, supportive environment where you can grow professionally.
• Outstanding Reputation: With a stellar reputation backed by 5-star Google reviews, you'll be part of a company that is trusted and highly regarded by its customers.
• Consistent Year-Round Work: Enjoy the stability of consistent, year-round work, ensuring a reliable income and job security in a dynamic industry.
• Career Development Opportunities: As a growing company, EAC Heating & Air provides excellent opportunities for career advancement, allowing you to develop and refine your skills as the business expands.
• Positive Team Environment: Become part of a team that values strong relationships, where every member is friendly, supportive, and committed to creating a collaborative work culture built on mutual respect.

Position Summary: The service dispatcher is responsible for managing the daily schedules of service technicians, ensuring efficient dispatching as service calls are completed. This includes coordinating return trips with customers when parts are available and maintaining the on-call schedule for technicians. The role involves keeping the customer database up to date with accurate information and maintaining clear, concise communication with department managers, employees, and customers.

Work Schedule: Monday to Friday, 7:30 am to 5:00 pm with a 1-hour lunch break

Compensation: $23 - $25 per hour, based on experience, plus spiffs & benefits.

Our Benefits:

• 60% -70% company paid medical insurance for the employee
• 50% company-paid medical insurance for the dependents
• 50% company-paid dental and vision insurance
• Company-paid short & long-term disability insurance
• Company-paid life insurance
• 6 paid holidays
• Starting at 5 paid vacation days after 1 year of employment
• IRA with 3% company match

Qualifications:

• HS diploma, GED, or equivalent
• Minimum a year of dispatching experience in the service industry
• 5+ years of customer service or dispatching experience
• Advanced customer service skills
• Strong attention to detail & ability to prioritize
• Strong multitasking & problem-solving skills
• Clear & professional communication
• Geographical knowledge of service area or map reading skills
• Knowledge of the HVAC industry is recommended but not required
• Intermediate computer skills (proficiency with MS Word, Excel, Outlook)
• Experience with Service Titan software is a plus

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