Service Dispatcher/CSR - ACS - Air Conditioning Services

Service Dispatcher/CSR

ACS has an immediate opening for an HVAC Service Dispatcher/CSR in Tucson! If you are a self-starter, detail oriented and thrive in a fast-paced work environment, apply today!

Primary Job Function: In this role you will provide customer service over a multi-line telephone, schedule field technicians, manage service invoices and maintenance agreements. Maintain customer database with current information. Clear and concise communications with department managers, employees and customers.

Work Hours: Monday - Friday; 7:30 am 4:30 pm

Pay Range: $18.00 - $25.00/hour- Depending on Experience

Benefits: Medical (50% paid for by the employer), Dental, Paid Vacation, Paid Holidays, 401K

Required Qualifications:

• 3+ years administrative experience
• Dispatching experience preferred
• High School diploma or equivalent (minimum)
• Ability to pass a drug and background check
• HVAC or related industry experience a plus
• Advanced communication skills; written and verbal
• Proficient in Microsoft Office: Word, Excel, Outlook
• Knowledge of dispatching software preferred
• Prioritization and organizational skills
• High attention to detail with the ability to complete tasks and follow through
• Works successfully in a fast paced environment
• Geographical knowledge of service area and map reading skill

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