Service Desk Technician at CareerBuilder Premium Subscription

Requirements

• Follows procedures to communicate, report, and escalate incidents to appropriate Shift leads.
• Learns the client's business and maintains a strong client focus to understand the impact of their work when working on tickets and assigned tasks.
• Fundamental understanding of computer architecture. (CPU, power supply, memory, graphics cards, flash memory, etc.)
• Technically curious, wanting to expand their knowledge and experience within the enterprise computing space.
• Experience working in an IT support environment
• Analytical, problem-solving, and detail-oriented
• Strong oral and written communication skills
• Proactive, positive, deliberate, and focused thinking
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.

Minimum Qualifications

• Computer or Server hardware knowledge with an understanding of component & system-type failures
• Associates Degree in IT, Computer Science, or Electronics, Certificate of Completion of Technical School (A+, Network+, Server+, etc.), or equivalent experience
• 1+ years of experience in hardware testing and break-fix
• 1+ years of experience operating in an IT support environment
• Comfort working with 365 suite of tools