Service Desk Support Technician at eXcell
Winston-Salem, NC 27101
About the Job
Our client has a brand-new opportunity for a Service Desk Support Technician to support their team in a remote role. The ideal candidate is preferably located in the CST or EST time zones. They should also be able to work between the hours of 7am to 4pm EST with the flexibility to work some OT as requested. This role will be through till July of 2025.
Skills and Qualifications:
Minimum 3+ years of experience with Service Desk support
Prior experience working on a Service Desk as an agent supporting both Hardware / Software for Dell and / or Lenovo
Solid understanding of computers specializing in Windows 11 or prior OS system migrations
Technical ability to troubleshoot and repair software or system issues, including Windows 11 migration problems
Familiar with the knowledge management lifecycle and the ability to assist in the development, auditing, and creation or maintenance of articles to be used by both technical and non-technical associates
Must be reliable to work remotely from home using own internet access point over the Clients RSA with provided tools and work system
Strong time management and organizational skills
Excellent verbal and written communication skills
Strong interpersonal skills
Attention to detail, ability to work under pressure
Ability and willingness to work in a collaborative team environment
Ability to work flexible hours / shifts as required by the customer
Excellent customer service skills
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
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