Service Desk Specialist - Akkodis

At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.

Akkodis is seeking a Service Desk Technician for a contract role with a client located in El Segundo, CA (Hybrid)

Pay Rate: $23.50/hr.

Location: El Segundo, CA (Hybrid)

Required Skills:

We are seeking a customer-focused IT Support Specialist to join our team. This role is ideal for a technical professional with strong troubleshooting skills and a passion for delivering exceptional customer service. You will be the first point of contact for phone-based technical support, assisting with password resets, email setups, and troubleshooting various IT issues. While experience in financial environments is not required, a background in customer service is highly preferred.

Key Responsibilities

• Provide first-line technical support over the phone, addressing user inquiries and resolving issues efficiently.
• Handle password resets, email setup configurations, and basic system troubleshooting.
• Assist users with hardware and software issues, escalating complex problems as necessary.
• Ensure timely and accurate documentation of issues and resolutions within the ticketing system.
• Deliver exceptional customer service, maintaining professionalism and empathy in all interactions.
• Collaborate with team members to enhance support processes and identify recurring issues for long-term solutions.
• Maintain a strong understanding of company systems, applications, and IT policies.

Qualifications

• Proven experience in a customer-facing IT support role.
• Strong problem-solving skills and ability to troubleshoot common IT issues.
• Familiarity with email configurations, password management, and basic networking concepts.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• High level of organization and ability to manage multiple tasks effectively.
• Customer service background is highly preferred; experience in a technical or financial environment is a plus.

If you are interested in this Service Desk Technician(Hybrid) then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Priyanka Khurana at Priyanka.khurana@akkodisgroup.com

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.